Coordinator, Community Volunteer Experience

Are you someone who is passionate about the work that you do? Do you want your next adventure to be part of a great cause? If so, look no further than MS Canada Our team is looking to hire Coordinator, Community Volunteer Experience in **Alberta** on a full-time permanent basis, working 35 hours per week. We support flexible work options including remote work where possible; with some in-person meetings based on your location.

**Discover. Innovate. Act.**

We have a bold vision of a world free of Multiple Sclerosis (MS). Our mission is to connect and empower the MS community to create positive change and you can be part of that

Canada has one of the highest rates of MS in the world, with an estimated 90,000 Canadians living with the disease.

We are privileged to be a part of a determined group of change agents who are working tirelessly to create a world free of MS. Some 1500 Canadians affected by MS serve as leadership volunteers on division and chapter councils and committees and an estimated 13,500 volunteers work tirelessly delivering programs, fundraising events, public awareness campaigns and social action activities.

Through discoveries, innovation and collective action, we will work together to alleviate the uncertainty that MS causes, help provide accessible options for disease management, and reach out to partners to eliminate physical and social barriers in our communities.

Our strategy not only lays out the roadmap in our journey to create a world free of MS, but we hope it also provides inspiration for all in the MS community to connect and collaborate in order to advance treatment and care, enhance well-being, understand and halt disease progression, and prevent MS from happening.

**The role you will play**

The Coordinator, Community Volunteer Experience engages and supports volunteers throughout the volunteer life cycle. This role partners across the organization and community to advance collective action and to help foster MS Canada as a charity of choice for volunteers. The Coordinator, Community Volunteer Experience will collaborate across teams to recruit and support volunteers as we deliver fundraising events and programs in support of Canadians living with MS.

**Key Areas of Impact**:

- Delivers a positive volunteer experience throughout the life cycle, including recruitment, onboarding, training, development, and support.
- Drives staff-volunteer partnerships across community to foster volunteer engagement and build a strong volunteer pipeline.
- Supports volunteer engagement and recognition in partnership with the volunteer’s portfolio, such as identifying opportunities for growth and meaningful engagement with the organization.
- Provides input on volunteer strategy, such as identifying recruitment needs in collaboration with cross-portfolio colleagues.

**Requirements**:
**What you will bring**

Are you someone who:

- Is confident, energetic and results oriented?
- Has experience in volunteer engagement and the ability to mobilize volunteers to achieve fundraising event goals?
- Has a passion for enhancing the volunteer experience within the non-profit/health charity sector?
- Is highly organized with strong attention to detail?
- Is excellent at communicating, both verbally and written?
- Thrives in working in a fast-paced professional environment with specific targets?
- Has a track record of strong customer service skills and the ability to build and maintain successful working relationships with a variety of staff, volunteers and community partners?
- Cultivates a positive and supportive atmosphere by recognizing volunteer efforts, assisting volunteers with their endeavours and evaluating their experience?
- Is self-motivated and a multi-tasker with the ability to work independently and as part of a team?
- Can always maintain confidentiality, with sensitivity to issues of disability and diversity?
- Is flexible and can manage a diverse workload?
- Has exceptional computer literacy with excellent knowledge of Microsoft Office and is proficient with database software and survey software?

If this sounds like you, then we want to hear from you

**Benefits**

**What we offer**

At MS Canada, we have a competitive total rewards package that includes health, dental, short-term disability, an employee and family assistance program (EFAP) and travel insurance, to name a few. We offer a RRSP matching program. In addition, we invest in professional development opportunities to support the growth of our team members. Not only do we have an extended, paid office closure at the end of the year, but we also have half day Friday’s before long weekends On top of that, we offer flexible working arrangements and opportunities to work remotely as well Who wouldn’t want all of that?

All positions at MS Canada will require a criminal background check.

MS Canada is dedicated to encouraging a supportive and inclusive culture amongst the whole workforce where people from all bac