Residence Services Lead

2 days ago

Greater Sudbury, Canada Campus Living Centres Full time

**Position Summary and Job Magnitude**
The Residence Services Lead (RSL) is responsible for complimenting the role of the Residence Services Supervisor and may be delegated supervisory responsibilities. The RSL will primarily work out of the Front Desk and will carry out tasks to help ensure that all daily front desk procedures are performed.

**Essential Functions and Basic Duties**
- Complete administrative work as assigned
- Develop ways to increase standards of service
- Have the ability to step into the role of “Manager on Duty” form time to time.
- Assist in training and developing of staff
- Have excellent people skills and the ability to write effective letters
- Maintains a team atmosphere within the organization
- Help organizing the office to ensure all files and information are easily found
- Ensure that any conflicts are dealt with properly and immediately
- Perform accounting functions as assigned, including daily balancing and month end activities
- Have the ability to create and adapt to new ideas and changes
- Be flexible to work various hours, including weekend work, to cover the needs of the business
- Be adaptable to various management situations that may be considered stressful or difficult from time to time.
- Lead all social media platforms including content development and sharing of campus events and resources
- Lead all Residence physical and digital communications including information sharing posters, digital newsletters and student notices, and website. This includes collaborating with various Residence and College Departments in content building and delivery
- Lead assessment delivery through various communications mechanisms
- Participate on a team in in-person and virtual event and student engagement planning

**Health & Safety**
- Ensures employees are advised of and trained on the existence of any potential or actual danger to their health or safety of which the supervisor is aware.
- Implements emergency plans when necessary and ensures that employees have been properly trained to comply.
- Regularly evaluating employee performance and providing periodic feedback with respect to health and safety.

**Performance Measurements**
Performance will be primarily measured on the following factors:

- Initiative
- Inter-Personal Skills
- Customer Service
- Reliability
- Skill & Knowledge
- Quality of Desired Results
- Adaptability & Flexibility
- Organizing & Planning
- Overall Performance

**Qualifications**
Education: An undergraduate degree (or equivalent combination of educational experience)
- Experience Required:
Minimum 1 year industry experience or customer service experience

Must have experience in website, digital, and social media content building and delivery coordination

**Equal Opportunity Employer**
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.

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