Testing Services Assistant

**Please see Special Instructions for more details.**:
Hours of work will be scheduled dependent upon academic needs.

**Posting Details**:
Position Information

**Position Title**
- Testing Services Assistant (Term Certain)**Position Summary**
- The Testing Services Assistant is a member of the department of Student Supports at Red Deer Polytechnic. Student Supports works to cultivate mental health and overall well-being with the Red Deer Polytechnic learning community through counselling, capacity building, stigma reduction, accessibility and inclusion services, skill building, and mental health education.
- The Testing Services Assistant is responsible to support the facilitation, delivery and invigilation of various exams on behalf of Red Deer Polytechnic Testing Services, and support the students, faculty, staff and patrons who utilize the Test Centre.
- Under the direction of the Testing Services Coordinator, the Testing Services Assistant registers, books, prepares, invigilates, finalizes various types of exams, while supporting the operation of Testing Services by providing quality customer service in a learner-centered environment.**Position Responsibilities**

**Testing Services Support**
Registration and Booking:
- Maintain a strong working knowledge of exam booking systems, such as Accuplacer, Typist and Clockwork (Access+), to review exam booking information.
- Assist students, faculty, staff, and patrons to use relevant booking tools and processes to schedule exams.
- Refer students to the Accessibility Technology Strategist and/or Accessibility Coordinator for additional training when needed.
- Update and revise “FAQs” and information for faculty and staff regarding booking exams and using Access+ as outlined by the Testing Services Coordinator.
- Use various modalities to communicate and enhance the student test-taking experience, including creating and updating online content (such as webpages, internal portal pages, forms).

Exam Preparation:
- Follow protocols when setting up exams based on exam type (entrance, placement test, final, deferred and supplemental exams, make-up tests), student accommodations, and program/ instructor requirements, as needed.
- For third-party exam services, set up exams by submitting required vouchers and/ or information to a third-party e-proctoring service and confirming, as needed, with the student and/or Office of the Registrar.
- Communicate any issues regarding third-party services to the Testing Services Coordinator
- Ensure the outlined accommodations are available by ensuring functioning and updates are made to assistive technology when needed.
- Assist with and instruct students and clients in the correct operation of computer equipment and testing software and provide initial troubleshooting for any hardware and software issues, submitting an IT ticket for more complex issues.
- Invigilation:
- Follow best practices when invigilating (both in-person and online) in order to support a student-centered experience, academic integrity, and exam security. This includes, but is not limited to: visual supervision; remote screen supervision using relevant software; frequent walks through testing labs; consistent book and required test material flip-throughs; etc.
- Maintain knowledge of testing features in Blackboard, lockdown browsers (such as Respondus) and third-party proctoring software in order to troubleshoot testing issues.
- Investigate flags as identified by third-party proctoring software.
- Document any exam incidents (such as academic misconduct) that occur and provide evidence to the instructor and the Testing Service Coordinator.

Finalizing Exams:
- Follow protocols to collect, file and retain completed exams.
- Return completed exams to instructors.
- Report completed entrance/placement assessment results to the relevant department.

**Service Desk Support to the**
**NOVA**
**Chemicals Learning Common (**
**NCLC**
**) and Testing Services**
- Monitor space to ensure a safe, quiet and welcoming environment.
- Clean and organize the Testing Services Offices and Testing Lab areas on a regular basis.
- Provide initial troubleshooting and resolve hardware and software issues (i.e. issues related to log-in, printing, software errors, etc.) for NCLC technology, including machinery, hardware, and productivity software, and submits an IT ticket for more complex issues.
- Communicate information daily about events, schedules, technology issues, and booking conflicts through a variety of communication tools including TS/NCLC Digital signage.

**Continuous Growth and Acquisition of New Skills**
- Actively participate in relevant training and professional development activities as they become available.
- Actively acquire knowledge and skills related to the position.
- Training new employees, as advised by the Testing Services Coordinator.
- Share knowledge and best practices with colleagues as appropriate on a regular and ongoing basis to contribute