Collection Representative

2 weeks ago


North York, Canada Debt Control Agency Inc Full time

**Job Overview**
Debt Control Agency Inc (DCA) is seeking 2 - 3 motivated and bilingual (English/Spanish) **First-Party Collections Representatives** to join our dynamic team. In this role, you'll work directly with customers to resolve outstanding account balances in a respectful and solution-focused manner. Your communication skills and professionalism will help maintain positive customer relationships while supporting account resolution goals.

**Hours**:

- Schedule: Monday to Saturday, between 8:00 AM and 8:00 PM
- Full-time: 5-days work week (40 hours total)

**Key Responsibilities**:

- Contact customers regarding past-due accounts on behalf of original creditors
- Negotiate payment arrangements while adhering to company and compliance guidelines
- Maintain accurate account records and documentation
- Provide excellent customer service in both English and Spanish
- Meet performance targets and quality assurance standards

**What We’re Looking For**:

- Fluent in both **English and Spanish** (verbal and written)
- Previous experience in collections, customer service, or call center preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple systems and manage time effectively
- Professional, empathetic, and results-driven approach

**We Offer**:

- Competitive remuneration + performance-based incentives
- Base salary starting at $40,000/year
- Paid training and ongoing support
- Growth opportunities within a supportive team environment
- Full group benefits (dental, vision, health)

Pay: From $40,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Work Location: In person



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