Bilingual Customer Service Representative Onsite

**Join Teleperformance - Where Excellence Meets Opportunity**

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

**Why Choose Teleperformance?**

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

**Become Part of an Exceptional Team**

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

We are looking for great people to join our team as Bilingual Customer Service/Sales Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

**What we Offer**:

- Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Toronto, Ontario or Montreal, Quebec.
- Restaurants/Shopping/Amenities within walking distance to the office
- Paid Training
- Hybrid Role

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Visit our careers page to see more career opportunities and learn about us

Nous recherchons des agents bilingues du service à la clientèle ou des ventes. Vous déterminerez de façon proactive les solutions appropriées qui suscitent une grande satisfaction de la clientèle et vous les proposerez.

Teleperformance est le leader mondial de la gestion de l’expérience client. Vous pouvez faire partie de notre équipe en connectant les marques les plus grandes et les plus respectées de la planète avec leurs clients. Nous sommes la plus grande équipe d’experts en interaction du marché, en contact avec plus de 35% de la population mondiale chaque année.

**Ce que nous offrons**:

- Travailler dans un bureau de pointe situé au centre, avec un accès facile et à proximité des transports en commun. Notre bureau est situé à Toronto (Ontario).
- Restaurants/commerces/services à distance de marche du bureau
- Formation rémunérée

Visitez notre page des carrières pour voir plus d’opportunités de carrière et en savoir plus sur nous

RESPONSIBILITY

FR
- Travailler en équipe avec un objectif commun d’atteindre une norme de qualité élevée.
- Travailler dans un centre de contact à fort volume d’appels et répondre en moyenne à 100 appels ou plus.
- Capacité de communiquer avec les clients par le biais de conversations et de fournir des solutions financières.
- Établir des relations de confiance avec les clients qui comprennent leurs besoins.
- Offrir de façon proactive des solutions appropriées qui créent une satisfaction élevée du client.
- Faire preuve de patience et d’empathie pour résoudre les préoccupations des clients.
- Déterminer et maximiser les occasions de vente croisée et de vente incitative aux clients existants.
- Respecter les politiques, procédures et normes de l’industrie de nos clients.

EN
- Work collaboratively as a team with a goal to achieve a high quality standard.
- Work in a high call-volume contact centre answering an average of 100 calls or more.
- Ability to connect with customers through conversations and provide financial solutions.
- Build trusting relationships with customers understanding their needs.
- Proactively offer appropriate solutions that create high customer satisfaction.
- Exercise patience and empathy that resolve customer concerns.
- Identify and maximize opportunities to cross-sell and up-sell to existing customers.
- Adhere to our client’s policies, procedures and industry compliances.

QUALIFICATION
- FR
- Diplôme d'études secondaires ou GED.
- Au moins 2 ans d'expérience en vente
- Anglais courant requis.
- Vérification des antécédents satisfaisante.
- Compétences de