Bilingual French Customer Service Representative

Welcome to SinglePoint, a trusted name in specialized call center services since 1947. As part of SinglePoint Group International, our prominent brand, the Credit Bureau of Canada Collections (CBCC), reflects our commitment to excellence. We specialize in providing services such as retaining customers, accounts receivable management, customer experience, and business development. We seek individuals who embody our core values: Purpose, Collaboration, Passion, Innovation, and Authenticity. Join us in showcasing exceptional talent and dedication within our organization.

SinglePoint is actively seeking individuals who are passionate about contributing to our organization's success while advancing their own professional growth. Join our team and experience a motivating and inspiring workplace where you can make a difference for our valued clients. We are committed to fostering a fun and supportive environment that helps shape you into an exceptional professional. Become part of a company that prides itself on delivering exceptional services to our esteemed clients. we are dedicated to delivering exceptional customer experiences through our innovative contact solutions. We support a variety of client programs across Canada, providing high-quality service through professionalism, empathy, and efficiency. Our environment is fast-paced, collaborative, and focused on continuous learning and growth.

This is a permanent, full-time opportunity requiring availability during the following operating hours:

- Monday
- Friday: 8:30 AM to 5:00 PM
- Office: 255 Consumers Road, Suite 400, Toronto, ON

**Perks**:

- Monthly contests with cash and prizes
- Benefits/Health Care Spending Account
- Perkopolis Discount Program
- Career and Leadership Development
- Comprehensive training and continuous development

**Responsibilities**

- Handle inbound customer calls and interactions in a professional, empathetic, and efficient manner.
- Provide accurate information, resolve concerns, and follow up on escalations or pending requests.
- Book, confirm, and cancel appointments according to established guidelines.
- Process and record credit card payments securely.
- Record and document customer inquiries, feedback, and complaints in the system accurately.
- Adhere to escalation and follow-up procedures to ensure timely resolution.
- Meet or exceed service level expectations and performance metrics.
- Maintain up-to-date knowledge of products, services, and system updates to provide accurate support.
- Demonstrate problem-solving abilities and sound judgment when handling customer concerns.
- Collaborate with team members and supervisors to identify opportunities for process improvement.
- Represent SinglePoint with professionalism, respect, and integrity at all times.

**Additional Requirements**

- **Security Clearance**: May be obtained after training; however, job shadowing cannot begin until clearance is confirmed.
- **Certification**: Upon completion of training, Trudi and [Your Name] will facilitate the agent certification process.

**Qualifications**:

- Must be fluent in French and English. (Written, reading, oral)
- Must be able to work onsite.
- Excellent communication skills (both verbal and written) with a professional and friendly tone.
- Strong problem-solving and decision-making abilities with a focus on customer satisfaction.
- Ability to multitask and work efficiently in a fast-paced environment.
- High attention to detail and accuracy in documentation and data entry.
- Positive, team-oriented attitude with a willingness to learn and adapt.
- Self-motivated and able to work independently while maintaining quality standards.
- Previous experience in a contact center or customer service environment is an asset but not required — we provide full training.
- Demonstrates excellent punctuality.

**Compensation**:

- **19.20/hour**

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. #HP