Learning Technology Specialist

2 days ago

Ottawa, Canada Ottawa-Carleton District School Board Full time

LEARNING TECHNOLOGY SPECIALIST **Location**: Business & Learning Technologies **Status**: Regular, Full-time (100%), 12 month work year **Hours of work**: Monday to Friday, 35 hours per week **Salary range**: ESP, Level 6 - $43,749 to $55,890 This is a key customer focused position supporting students and staff working at the OCDSB, while following established business processes and adhering to Board policies. Completion of 2 or 3 year Computer Systems Technician program, and a minimum of 2 years related work experience or an equivalent combination of education and experience. Completion of Apple Certified Mac Technician (ACMT) or Apple Certified iOS Technician (ACiT); MCSE (Microsoft Certified Support Engineer), A Plus Industry Standard technical expertise and other relevant designations. Customer-focused individual who demonstrates excellent customer service skills. Knowledge and experience with interactive and mobile technologies. Works comfortably variety of hardware and operating systems. **Related Skills and Abilities**: Excellent communication skills (oral and written) for instructing users; ability to clarify and provide information, address problems in a professional manner, and respond to requests and inquiries, using tact and diplomacy. Analytical skills are required for resolving problems. Ability to lift heavy equipment such as computers, monitors and peripherals (use of step ladders for installation of projectors). Ability to organize and manage time and work effectively and efficiently. Ability to use judgment when troubleshooting, determining corrective action, and/or when installing hardware. Ability to work independently or collaboratively with other B< staff; and can quickly learn new technology independently, without formal instruction. Application **Process**: Applications will be considered in accordance with the ESP Collective Agreement, in the following **order**: 1. Applications from Regular full-time and part-time employees within ESP bargaining unit are given first consideration. 2. Applications from term and casual employees within ESP bargaining unit are given 2nd consideration 3. Applications been exhausted. **External Applicants**: If you are not Persons with **disabilities**: If you require an accommodation in the Our people serve students, colleagues, families and community partners. We invite people of all abilities, orientations, faiths, ethnicities, races, genders and ages to join us as we create learning and working spaces that honour the unceded and unsurrendered land of the Algonquin people, and respect, value and increasingly reflect the diversity of Ottawa. Your lived experience is an essential contribution to deliver the education every student deserves with dignity Personal information is collected pursuant to the Education Act and will be used to determine the eligibility for employment with the OCDSB. Questions about this collection should be directed to the Manager, Human Resources, 133 Greenbank Road, Nepean, Ontario K2H 6L3.

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