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Technology Support Summer Student
3 weeks ago
**2025 Summer Student - Technology Support Summer Student**
Scientists at Perimeter Institute (PI) explore the cutting edge of modern theoretical physics. They grapple with everything from the mind-bending mysteries of the quantum realm to fundamental questions about the universe that inspire awe in people of all ages and backgrounds. Perimeter's innovative research, training, and outreach programs lead to breakthroughs that can transform the lives of Canadians and people around the world.
Summer at Perimeter is busy and we need your help. We have summer student positions available throughout the Institute, running from May 5, 2025 to August 22, 2025.
Relying on your exceptional client service experience, the** Technology Support Summer Student** will provide support for scientific and administrative residents throughout the Institute. Supported by the Infrastructure and Support Services Team, this individual can expect to contribute their knowledge and skillset towards multiple projects connected to various Technology Services teams. They will ultimately help the Institute prepare for a busy launch to the new academic year, in addition to Perimeter’s 25th Anniversary celebrations.
- “Perimeter is a long-term investment that will pay off exponentially. The work we do here will yield profound results - not only for the future of technology, but for the future of Canada and all of humanity.”_
- Michael Serbinis, Board Chair, Perimeter Institute_
**Primary Duties Include**:
- Prioritize, monitor and triage technology requests to appropriate teams and personnel (Ticketing System)
- Provide technical support and training to end-users
- Troubleshoot hardware and software issues on end-user devices, printers, and other systems (including cloud technology)
- Test and implement technology standards on laptops and mobile devices
- Develop technical procedural and end-users KB documentation and maintain various Configuration Management Databases (CMDB)
- Assist the Audio Visual (AV) team with recordings, technical troubleshooting of AV issues
- Targeted projects may include:
- Support the migration of Windows 10 to 11
- Assist with building scripts for automation opportunities
- Help IT Infrastructure team to build an IT Asset Management and track devices
- Provide support in the development of IT monitoring strategy for Infrastructure systems and services
- Take part in support of PI 25th anniversary events requiring technology services
**What you need to have**:
- Current or graduating student in post secondary education (college or university) such as desktop support, information technology infrastructure or an Information Technology related field is preferred
- Excellent written and verbal communication skills, with the ability to translate technical scenarios to non-technical individuals
- Strong prioritization, organization and attention to detail
- Ability to multitask and problem solve
- Positive attitude, willingness to learn and a professional demeanor
- If we’re being greedy, we’d also like:_
- Basic scripting experience and knowledge (e.g., Bash, PowerShell, etc.)
- Understanding of networking and information security in end-user devices and large infrastructures
- Ability to work under pressure with short deadlines in a rapidly changing and highly technical environment
- You might just be perfect if you:_
- enjoy contributing your ideas in a team setting where you can see them take shape in front of you
- are seeking to develop and finesse skills you never even knew you had, and;
- want to work in an inclusive and welcoming environment
Perimeter summer students get more than just their feet wet here Our healthy workplace, award winning facility and amazing team members will spoil you for future employment. Give us the chance to prove it Perimeter’s summer students also participate in a collaborative project that gives back to Perimeter’s community.
**More about Perimeter Institute**
In less than 25 years, Perimeter Institute has grown into the world’s largest independent research hub devoted to theoretical physics, competing for talent with storied institutions like Stanford, Princeton, and Cambridge. Founded with a vision of fostering breakthroughs in our fundamental understanding of the universe, Perimeter provides the ideal environment for brilliant young minds seeking to make rapid advances in nascent research areas. Located in the dynamic, entrepreneurial Region of Waterloo, the not-for-profit Institute is a unique public-private endeavour that enables cutting-edge research, trains the next generation of scientific pioneers, and shares the power of physics through award-winning educational outreach and public engagement.
