Insurance Broker, Personal Lines

**About the Role**

NFP Canada is devoted to growing and developing our employees from day one. Our Personal Lines Insurance Division is comprised of a diverse group of talented insurance professionals who are committed to providing best-in-class service and products to our clients.

The Personal Lines Service team is expanding and has an immediate need for a **Client Manager / Service Broker **who will leverage their industry knowledge and expertise to provide front-line counselling to our clients about their personal insurance coverage that is geared to their unique needs and exposures.

**COVID-19 Update**: Please note the Personal Insurance team has returned to office in a Hybrid setting. Standard operating hours generally remain intact for offices in the remote environment. We continue to stand ready to serve the needs of our clients.

**What You’ll Do**
- Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
- Issue policies and changes on various insurer online portals; maintaining professional and collaborative relationships with key underwriters
- Review and process renewals, endorsements and midterm changes; rewriting/remarketing where necessary to enhance the client experience
- Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
- Stay up to date with insurer partner products, offerings, and market intelligence

**What You Bring**:

- **RIBO License (Registered Insurance Brokers of Ontario) in good standing required; AB Gen 1 or another provincial license an asset**:

- Typically, more than 3 years of industry and/or personal lines experience - preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
- Proven experience working managing a high volume of clients (alpha split and/or one & done)
- Previous experience in a Contact Centre environment is an asset
- Excellent computer skills expected including fluency in Broker management systems - EPIC & ARS fluency are an asset
- Ability to drive strong customer retention by providing a world class customer experience
- Exceptional quotation skills for cross-selling, upselling and remarketing
- Ability to quickly learn the NFP business model and value proposition
- Ability to work collaboratively with others, both in person and virtually
- Strong oral and written communications skills
- Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority
- Ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset
- Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)

**Who We Are**

We’re NFP, a 5x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 900 employees based in Canada, more than 6,000 employees globally, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors, and financial institutions. NFP is the 5th largest benefits broker by global revenue (Business Insurance), 10th largest property and casualty agency (Insurance Journal), and 12th largest global insurance broker (Best’s Review).

**What We Offer**
- A competitive wage including a performance bonus, group health and dental benefits from day one, flexible leave days, RRSP matching and continuing education assistance/reimbursement
- Access to NFP’s robust online talent development platform that facilitates knowledge sharing, and enables you to track as you progress through the various programs
- A Focus on Employee Well-being including partnerships with well-regarded Health & Wellness organizations
- Opportunities to grow as a professional and advance career with a clear direction, fully utilizing your potential
- Partnerships with several major insurance carriers and MGAs to help you service NFP’s clients seamlessly
- Motivating work atmosphere
- A global team of insurance experts with strong leadership focused on employee retention, growth, industry innovation and collaboration

**Our employees are the foundation of our success.**
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community._
- We understand that more people mean more experience, more expertise, more diversity of thought and more opportunities to understand the world we share together. By embracing organic collaboration and innovation, we are able to integrate an array of ideas and perspectives to continuously refine what we do and how we do it._
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and