Customer Service Analyst

2 weeks ago


Ajax, Canada Sklar Peppler Alan White Fixture This Full time

**Overview**

**Duties**
- Analyze customer service data to identify trends and areas for improvement.
- Perform data entry tasks accurately and efficiently to maintain up-to-date customer records.
- Collaborate with the sales team to enhance customer experience and drive satisfaction.
- Provide multilingual support as needed, including assistance in Spanish and English.
- Maintain high standards of phone etiquette while interacting with customers.
- Prepare reports on customer feedback and service metrics for management review.

**Experience**
- Previous experience in a customer service role is preferred.
- Proficiency in both English and Spanish is highly desirable; additional languages are a plus.
- Strong analytical skills with the ability to interpret data effectively.
- Excellent communication skills, both verbal and written.
- Familiarity with data entry processes and CRM software is beneficial.
- Ability to work collaboratively in a team environment while also being self-motivated.

Join us as we strive to provide exceptional service to our customers while fostering a supportive work environment for our team members.

Pay: From $60,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Ajax, ON L1S 2E9

Application deadline: 2025-02-28



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