Customer Service Representative
2 weeks ago
**Job Overview**
**Duties**
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Analyze customer needs to recommend suitable products or services.
- Upsell additional products when appropriate to enhance customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Ensure adherence to company policies and procedures while maintaining a high level of professionalism.
**Requirements**:
- Proven experience in customer service or a related field is preferred.
- Strong communication skills in English.
- Ability to analyze customer needs and provide tailored solutions.
- Excellent phone etiquette and interpersonal skills.
- Familiarity with sales techniques and upselling strategies is desirable.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Proficient in using computer systems and software for record keeping and communication.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment
**Job Types**: Full-time, Part-time, Permanent, Fixed term contract
Pay: $21.80-$23.09 per hour
Expected hours: 32 - 40 per week
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: In person
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