Program Supervisor

**Overview**:
Crisis Centre North Bay is seeking a motivated qualified individual to join the management team overseeing shelter services offered in our Housing and Homelessness Programs on a permanent full-time basis. These programs consist of all shelter services of Crisis Centre North Bay which includes the Four Elms Residence, the Northern Pines LBS and the Northern Pines Transitional Housing Units.

The Program Supervisor will report directly to the Program Manager. They will have primary responsibility for the management and leadership of the program, services and staff of the program. As part of the management team, the Program Supervisor will contribute to the development of Agency plans, policies and procedures, represent the agency professionally in the community, monitor and promote conditions and practices that ensure the health, safety and well-being of staff and persons using the services.

The current opening is at Northern Pines. When applying, be clear you are being hired for all of the programs listed above, you may only ever work at one, but the position is transferable with appropriate notice to the employee.

**Hours of Operation**:
The Housing and Homelessness Programs operate 24 hours per day 7 days a week. This position works a permanent weekday schedule of 35 hours per week with expected flexibility to accommodate the needs the program. This is primarily a day shift position. This position also provides on-call support on a rotational basis.

**Qualifications**:

- College Diploma or University Degree in a relevant social service field
- A minimum of 3 years management experience in a residential/comparable setting
- Experience in staff supervision, evaluation and performance management within a unionized environment
- Demonstrated ability to oversee and control operating expenses and allocated resources to ensure maximum benefit to clients/the program in a financially sound and responsible manner
- Demonstrated ability to lead and influence individuals and teams in the context of change, towards a vision/mission while maintaining group cohesiveness, motivation, commitment and effectiveness: strong leadership skills
- Demonstrated ability to create an inclusive and welcoming employment environment that values each individual; respects their values, preferences and unique abilities
- Exemplary verbal and written communication skills; excellent consultation, change management, conflict resolution, negotiation and mediation skills
- Exemplary emotional intelligence and interpersonal skills
- Demonstrated professional behavior and respect for boundaries in a diverse work environment
- Excellent judgement, problem solving skills and strong decision-making ability
- Excellent time management and organizational skills
- Thorough knowledge of community resources related to housing, mental health and addictions and financial resources and supports
- Ability to work independently and as part of a management/leadership team
- Bilingualism (French/English) is considered an asset

**Closing Date: February 6/25**

Address cover letter and an updated resume to:
**Sue Rinneard, Executive Director**

**Crisis Centre North Bay**

**P.O. Box 1407**

**North Bay, Ontario**

**P1B 8K6**

FAX: 705-472-6236

We are committed to inclusive and accessible employment practices. Please advise of any accommodations required to fully participate in the hiring process or if you require recruitment documents in French.

**Job Type**: Permanent

Expected hours: 35 per week

**Benefits**:

- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Work Location: In person

Application deadline: 2025-02-06