Program Supervisor

This is a contract position for 12 months with possibility of extension, Monday to Friday, 9:00am to 5:00pm with 35 hour work weeks. The hourly wage is $32.80.

**YES Employment Services** is a non-profit, community-based organization with a long history providing employment services in Thunder Bay, Nipigon, Red Rock and surrounding areas. We work with individuals of all ages and diverse backgrounds to develop skills to achieve success in attaining their Employment goals. YES Employment works collaboratively with our clients to help them reach their goals in a meaningful way and provides services in line with our organizational values. We believe that **everyone who wants to work, deserves to work, and we can help.**

**Summary**: As a part of the leadership team, reporting to the Executive Director and working closely with the Acting Service Delivery Manager, the Acting Program Supervisor helps to oversee day-to-day operations, supports staff and contributes to the overall smooth running of the agency. In addition, the acting program supervisor works to ensure that staff are following policies and procedures, working ethically and effectively in a manner consistent with the agency’s funders and guidelines.

**DAILY DUTIES**
- Monitor HR line for staff call-ins and inform leadership team of all absences.
- Plan coverage and direct staff accordingly.
- Document absences on leave credit spreadsheet and payroll software.
- Monitor referral portals and assign accordingly.
- Support frontline staff overall with addressing issues throughout the day.
- Assist with review of client support requests and rationales.
- Assist with review of client placement requests and rationales.
- Ensure leadership team is kept informed of all issues.

**WEEKLY DUTIES**
- Attend leadership meeting and report back on assigned agenda items.
- Attend programs and frontline update meeting and provide requested updates.
- Review weekly captures submitted by staff.
- Review and sign off on client attendance sheets for programs as needed.
- Submit weekly report to Executive Director.

**MONTHLY DUTIES**
- Assign workshop facilitation.
- Draft agendas for unit meetings - schedule and lead unit meetings.
- Draft resource and information area schedule - submit to Acting Service Delivery Manager for approval.
- Assist Acting Service Delivery Manager in conducting monthly performance development meetings.
- Attend assigned committee meetings.
- Attend check in meetings with Service System Manager (SSM).

**ON-GOING AND AS-NEEDED DUTIES**
- Assist with onboarding and training of new staff.
- Work to address staff behaviour and performance issues.
- Ensure staff follow policies and procedures.
- Document all directives and reminders given to staff.
- Provide ongoing staff training.
- Escalate staff issues to management when needed.
- Provide guidance and mentorship to staff on working with clients and managing caseloads.
- Assist with overseeing program delivery.
- Assist with development and review of procedures.
- Assist with planning and implementation of directives from management.
- Other duties as assigned by management.

**QUALIFICATIONS**
- Post-secondary education in a related field preferred, or equivalent experience.
- Experience working or volunteering in social services, education or another related setting considered an asset.
- Experience working in career development, counselling considered an asset.
- Experience supervising, scheduling, mentoring, coaching, and / or evaluating individuals and / or groups.
- Ability to self-start, organize and manage priorities.
- Attention to detail, ability to assess information and draw conclusions.
- Effective communication skills, confidence to lead meetings and present to staff.
- Ability to write clear, concise and effective reports.
- Tact, professionalism and assertiveness.
- Ability to set appropriate boundaries, maintain confidentiality.
- Awareness, sensitivity and knowledge of client issues.

**Disclaimer**: Job Descriptions are not all-inclusive. This Job Description describes the general nature and level of work being performed by employees assigned to this position. Employees may perform other related duties and tasks as required to meet the needs of the operation.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $32.80 per hour

Expected hours: 35 per week

**Benefits**:

- Employee assistance program

Work Location: In person

Application deadline: 2025-09-26