Supervisor - Network Operations

Notice of M.A.S.S. vacancy
**Position**: Supervisor - Network Operations
**Salary Range**: Band 8 - $ 90,164 - $ 107,521
**Location**: J.W. Singleton Education Centre
- Business Services Department
**Work Schedule**: 35 hours/week, 12 months/year
**Effective Date**: As Soon As Possible
**Position Summary**:
Reporting to the Manager IT - Network Operations, the role of the Supervisor - Network Operations is to strategically plan, design, implement and maintain HDSB’s network infrastructure across which all HDSB and affiliate endpoints communicate. Develop strategic reports and recommendations to enhance the board’s network, connectivity, telecom and cloud solutions for security, reliability and efficiency. Monitor and audit network, systems and technology landscape to identify and remediate security and operational incidents and threats. Lead cross-functional project teams to implement and/or enhance solutions for the board. Work with the Manager to provide leadership, guidance and mentoring to the Network Operations Team.
The HDSB recently introduced a Work from Home Administrative Procedure. In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home for up to 50% of their regularly scheduled hours. Work from Home arrangements may change based on the future needs of the Board. The HDSB offers funding for professional development in accordance with the Terms and Conditions of Employment for management and administration support staff.
**Key Responsibilities**:
Network monitoring and problem resolution
Monitors the existing state of the HDSB internet, wifi and networks through the use of network management tools and log analyzers
Researches and resolves network issues identified by HDSB staff (as reported in the HDSB ticketing system)
Identifies network software/hardware issues and resolves via configuration, physical replacement, or use of third party partners (e.g., Cogeco for board WAN)
Analyzes, identifies and proactively acts upon trends in the HDSB network that will degrade service to the end users
Liaises with schools, management and Information Services Security Operations team when identified network issues are the result of the actions of a threat actor
Network Infrastructure assessment, design and implementation
Analyzes, identifies and defines changes to the existing network architecture and infrastructure to better serve the current and future needs of the user community and ensure board adherence to Ministry of Education requirements.
Analyzes network trends and defines the hardware, software and infrastructure required to maintain a high service level to our customers (e.g., Assessment, Infrastructure Design)
Defines the process for the infrastructure changes and performs those changes by upgrading hardware, changing network topologies, and configuration (Implementation)
Develops and informs on network strategic and lifecycle direction
Network hardware configuration, documentation, and maintenance
Reviews and implements new code on all devices in order to solve problems, implement new features and maintain contractual support
Audits, modifies and upgrades configurations of network infrastructure to meet the needs of the current network
Reviews and maintains all network appliances and infrastructure (e.g., patching, version control)
Maintains documentation on the configuration and connectivity of the core network components
Performs regular backups of all core network components
Responsible for ensuring asset and lifecycle management of network device inventories and configurations
Develops, audits and ensures adherence to established configuration and change management processes to ensure awareness, approval and success of changes made to the network infrastructure
Works with external vendors/service providers to identify, plan and resolve issues with the Board’s current network architecture
Collaborates with the Information Services Security Operations team to implement new network oriented security protocols
Advising, Teaching and Mentoring
Leads cross departmental teams to investigate issues and ensure their successful resolution
Collaborates with and participates in sessions with departments/schools to identify training needs and creates and leads customized training sessions
Meet with departments to complete business analysis of workflows and business needs to prioritize optimization and develop secure and efficient processes to support board operations
Software customization and scripting
Customizes network management software to adapt to the evolving monitoring thresholds
Creates scripts to enhance software and configuration delivery to network hardware
Develops baseline reports and scripting to identify trends and analyze data
Supervises and Leads Network Operation Team and Projects
Documents and presents technical procedures for Senior Leadership and all Information Service