Resort Manager

5 days ago

Penticton, Canada Lakeside Villa Inn & Suites Full time

Lakeside Villa is a boutique motel in Penticton, BC with 16 units. We are an upscale all suite motel looking to change the motel game into a luxury experience by annual renovations and improvements to our property.

**Job Requirements**:
Availability:
This is a salaried position requiring a flexible workday (5 days a week).
- Peak Season (May - September) - Duties are typically required from 8am - 11am & 3pm - 8pm
- Off Peak Season (October & February - April) - Duties are typically required from 9am - 5pm with potentially 1-2 evening check-in;s.
- Resort closed annually (November - January)

Guest Services:

- Create a warm, safe, and comfortable guest experience and ensure all aspects of the guest’s stay exceed their expectations.
- Greet guests upon arrival, check-in and provide an overview of the property and policies.
- Respond to guest inquiries, concerns and complaints as needed.
- First point of contact for all guest inquiries by phone/text.
- Completing phone reservations and taking payment per deposit policies.
- Providing guest concierge services.

Resort Operations:

- Lead by example in a team-based work environment.
- Lead and manage housekeeping staff and if required assist in cleaning guest suites.
- “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability.
- Inspecting guest rooms prior to check-in to ensure they meet cleanliness and presentation standards.
- Ensure the lobby, laundry room, parking lot and outdoor guest areas are tidy & clean.
- Maintain & service all on site housekeeping equipment.
- Ensure that all resort facilities are maintained in safe condition and immediately notify management when resort operations are unsafe and/or beyond normal repair.
- Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment.

**Qualifications**:

- Ability to live on property (non-smoker, no pets).
- Excellent communication, phone etiquette, and customer service skills.
- Criminal background check required.
- Exceptional Guest Service and issue resolution skills vital to success in this role.
- Experience working in a hospitality/guest services department.
- Hospitality diploma or two years previous supervisory/front desk experience in a hospitality environment preferred.
- Proven record of people leadership skills, with an empathetic and caring approach.
- Excellent planning and organizing skills and clear verbal and written communication skills.
- Previous experience using point of sale (POS) systems (current software - Cloudbeds).
- Ability to do housekeeping and light maintenance.
- A team player that jumps in with whatever is required.

**Benefits**:

- Annual Incentive plan
- Annual paid vacation
- Additional time off available from November - January

**Salary**: $35,000.00-$45,000.00 per year

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Bonus pay
- Commission pay

Work Location: In person

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