Order Desk Representative

2 weeks ago

SaintLaurent, Canada bioMérieux sa Full time

**Primary Purpose and Overall Objective of the Job**:
Perform the sales administration and customer support activities for his/her area to ensure internal and external customer satisfaction in line with the written procedures, the guidelines and in close collaboration with the other departments helping to meet the organization’s targets.

**Main Accountabilities**:

- Assist internal and external customers with various requests while offering efficient customer service. Act as liaison between various departments involved in the sales orders process, from account managers to supply chain.
- Process and enter country sales orders in SAP (or local ERP) in compliance with internal and external rules and regulations and ensure prompt and accurate delivery of products throughout Canada, while ensuring accuracy of all data entries and information related to sales orders, deliveries and invoicing.
- Provide timely, accurate, solution-driven support of order-related queries.
- Monitor and help achieve KPIs.
- Monitor the backorders in coordination with the other supply chain departments (warehouse, Supply & Demand Manager, Local demand planner, Logistic referent)
- Manage the non-technical complaints from customers in collaboration with other departments (Warehouse, Transport and Customs, Finance, Quality.) processing in a good way the different issues (Dispute Cases, Notifications). Coordinate customers returns and carrier damage with associated credit notes.
- Work closely with Supply Chain and Sales/Customers to help increase revenue and minimize scraps and, as a result, scraps-destruction costs.
- Work closely with dedicated accounts by managing and following up on their activities and transactions, being their main point of contact for any kind of requests. Learn and understand their needs and requirements while maintaining open and frequent communication with those accounts.
- Facilitate an organization of continuous improvement:

- Proactively identify opportunities for improvement and increased efficiency;
- Assist stakeholders in understanding process bottlenecks and inconsistencies;
- Ability to be a change champion.
- Acquire knowledge of highly specialized products to offer the best possible Customer service

**Studies and Experience**:

- Strong and relevant experience in a similar fast-paced role:

- At least 2 years of experience
- Knowledge of our customer base and industry would be an asset.
- Computer skills: proficient with MS Office Suite and ERP, preferably SAP. Experience with EDI a strong asset.

**Skills and Qualifications**:

- Strong English and French spoken and writted communication skills required
- Ability to work under pressure. Rigor and timeliness. Time and priorities management.
- Business/Customer oriented. Adaptability/Flexibility. Growth mindset.
- Teamwork oriented, meticulous, and well organized.

  • Order Desk Associate

    2 days ago

    Bas-Saint-Laurent, Canada Shah Trading Full time

    Shah Trading Co. Ltd is a leader in the food industry with a 40 year history serving customers both in Canada and globally. With a deep understanding of food markets and food safety requirements we are committed to continued leadership, growth, and service to our customers.Order Desk Associate – Bilingual (English/French) Location: St. Laurent,...

  • Order Desk

    10 hours ago

    Saint-Laurent, Canada BAZZ Full time

    **Poste : Responsable bureau des commandes et service-client** - ENGLISH DESCRIPTON BELOW **_ **Horaire : Temps plein - 37.5 heures /semaine** **Date d’entrée : Maintenant** **Lieu : Ville St-Laurent** Manufacturier, distributeur et designer de luminaires depuis plus de 40 ans, nous avons su nous démarquer par notre sens de l’innovation et notre...

  • Bureau de Commande

    6 days ago

    Saint-Laurent, Canada Les Equipements Rapco inc. Full time

    **À propos de nous** Les Equipements Rapco inc. est une petite entreprise située à Saint-Laurent, QC. Notre entreprise est professionnelle, centrée sur le client et axée sur le relationnel, et notre objectif est de désservir nos clients du domaine de la construction et de l'industriel avec rapidité ,efficacité et précision. Points clés de notre...

  • Front Desk Clerk

    2 weeks ago

    Saint-Laurent, Canada plastic industry Full time

    **Description du profil de l'emploi** Il effectue un travail à temps plein sur place pour un représentant du service à la clientèle de la réception chez Fedplast, situé à Montréal, au Québec. Ce poste de représentant du service à la clientèle consiste à assurer un service à la clientèle exceptionnel et à soutenir les clients. Vous répondrez...

  • Desk Clerk

    1 week ago

    Saint-Laurent, Canada Les Industries GENO Inc. Full time

    .We are in full expansion with 4 divisions.seeking someone with experience in the fasteners.who is able to respond to customers and offer them service. Must have experience in bolts ,nuts, washers Pay: $20.00-$25.00 per hour Expected hours: 40 per week **Benefits**: - Flexible schedule Flexible language requirement: - English not required Schedule: -...

  • Order Desk Clerk/commis de Bureau

    1 week ago

    Saint-Laurent, Canada Les Industries GENO Inc. Full time

    **Job Overview** **Responsibilities** - Greet and assist guests upon arrival, providing excellent customer service at all times. - Manage phone calls with professionalism, demonstrating effective phone etiquette. - Perform data entry tasks accurately, maintaining up-to-date records and information. - Analyze guest needs and respond appropriately to...

  • Sales Representative

    6 days ago

    Saint-Laurent, Canada Cranberry Full time

    We are looking for Sales and Marketing Representatives who are passionate and outgoing individuals to join our Cranberry marketing team. **THE WORK, THE MISSION**: - Visit potential clients during the week on behalf of Cranberry Marketing Canada to promote the marketing vision of the company. - Inform, educate and excite clients about Cranberry’s...

  • Inside Sales Representative

    2 weeks ago

    Saint-Laurent, Canada AnixterWesco Full time

    **Responsibilities**: - Makes Outbound calls to assist in increasing Sales Revenue. - Assists with warehouse duties when required. - Occasionally conducts Fit testing and Safety inspections of equipment. - Increases orders by suggesting related items, explaining features, and checks customer’s buying history. - Owns, qualifies and develops opportunities...

  • Sales Representative

    1 week ago

    Saint-Laurent, Canada DSV Global Transport & Logistics Full time

    DSV - Global Transport and Logistics **Location**: CAN - Saint-Laurent, Rue Beaulac **Job Posting Title**: Sales Representative **Time Type**: Full Time The Sales Representative is responsible for achieving branch sales growth targets and strategic priorities while driving collaboration within branch; maintaining existing or onboarded accounts aligned with...

  • Customer Service Representatives

    10 hours ago

    Saint-Laurent, Canada Raymond Lanctot LTEE Full time

    **WHY CHOOSE LANCTÔT?** Since 1953, Lanctôt Ltée has been a Canadian family business specializing in the distribution and production of high-end products and brands in 7 industries: Skiing, Cycling, Golf, Outerwear, Team Sports, Fashion and Optic. THE BENEFITS: - Group insurances after 3 months - RRSP program with employer contribution after 1 year - A...