Guest Service Agent

1 week ago

Mississauga, Canada Four Points & Element Toronto Airport Full time

**Job Title**:Guest Service Agent

**Job Type**:Full-Time
**Rate of Pay**:$22.08 - $24.53 per hour

**What do we offer?**
- Hotel Discounts at Marriott hotels
- Pension Plan
- Health & Dental Benefits
- Associate Meals
- Personal Days & Time Off for Work Anniversary
- Career Development

**Responsibilities of the Guest Service Agent are**:

- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

**Education. Qualifications, Knowledge & Skills**:

- Passionate about service and engaging with people
- High School diploma or equivalent, plus one-year front desk/guest service experience. Some college preferred.
- Must be able to speak fluent English. Other languages preferred.

**About the Hotel**:Four Points & Element Toronto Airport is a dual-branded property owned by Easton’s Group of Hotels. This new, eco-friendly hotel is a dual branded property that shares one building with the Four Points by Sheraton Toronto Airport. The fusion of our Marriott hotels allows guests to take advantage of extra amenities like an on-site café, Moment’s restaurant, an indoor pool and whirlpool, a patio for summer BBW’s and over 10,000 square feet of banquet space. Offering fully equipped kitchens, comfortable Westin heavenly beds and sustainable practices such as water filtration systems, shareable bikes and electric car charging stations, you have everything you need to be at your nest, whether you’re visiting Mississauga, Ontario, for a weekend getaway or an extended stay.

**About Easton’s**: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry-renowned brands such as Marriott/Starwood, Hilton and IHG. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

  • Guest Services Agent

    1 week ago

    Mississauga, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and keep...

  • Guest Service Agent

    6 days ago

    Mississauga, Canada Quality Inn and Suites Full time

    Job Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services - Manage reservations and room assignments - Address guest concerns and resolve issues promptly - Coordinate with other hotel departments to ensure guest satisfaction -...

  • Guest Services Agent

    2 weeks ago

    Mississauga, Ontario, Canada Silver Hotel Group Full time

    Guest Services AgentWe are currently looking for aGuest Services Agent The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.What We OfferWork with like-minded team members who are passionate about their work and keep things fun, every...

  • Guest Service Agent

    4 days ago

    Mississauga, Canada Four Points & Element Toronto Airport Full time

    **Job Title**:Guest Services Agent **Rate of Pay**:$22.08 - $24.53 per hour **This position requires availability to work some overnights (11:00 PM to 7:00 AM) when needed. **What do we offer?** - Hotel Discounts (At both Marriott and Easton’s Group of Hotel properties) - Health & Dental Benefits - Associate Meals - Career...

  • Guest Service Agent

    19 hours ago

    Mississauga, Canada Four Points & Element Toronto Airport Full time

    **Job Title**:Guest Services Agent **Rate of Pay**:$22.08 - $24.53 per hour **This position requires availability to work some overnights (11:00 PM to 7:00 AM) when needed. **What do we offer?** - Hotel Discounts (At both Marriott and Easton’s Group of Hotel properties) - Pension Plan - Health & Dental Benefits - Associate Meals - Personal/Anniversary...

  • Guest Service Agent

    18 hours ago

    Mississauga, Canada Holiday Inn Express & suites Toronto Southwest Full time

    **HOTEL OVERVIEW** Welcome to the Holiday Inn Express & Suites Toronto Southwest, conveniently located at 2125 North Sheridan Way in Mississauga, just a stone's throw away from Oakville. Our 156-room property is dedicated to providing exceptional service and comfort to our guests. We feature a restaurant that serves a delightful breakfast each morning,...

  • Guest Services Agent

    2 weeks ago

    Mississauga, ON LV G, Canada Silver Hotel Group Full time

    Guest Services AgentWe are currently looking for a Guest Services Agent The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.What We OfferWork with like-minded team members who are passionate about their work and keep things fun, every...

  • Guest Service Agent

    1 week ago

    Mississauga, Canada Quality Inn and Suites Full time

    Job Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services - Manage reservations and room assignments - Address guest concerns and resolve issues promptly - Coordinate with other hotel departments to ensure guest satisfaction -...

  • Full Time Guest Service Agent

    6 days ago

    Mississauga, Canada The Waterside Inn Full time

    GUEST SERVICES AGENT DEPARTMENT: Rooms Divisio REPORTS TO: Guest Services Manager/Supervisors/General Manag SUMM RY: Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the agent to efficiently handle...

  • Guest Service Agent

    2 weeks ago

    Four Points & Element Toronto Airport, Mississauga, ON, CA Easton'S Group Of Hotels Inc. Full time

    Job Title: Guest Services AgentRate of Pay: $ $24.53 per hourStatus:  Part-Time** This position requires availability to work overnights (11:00 PM to 7:00 AM) when needed.What do we offer?Hotel Discounts (At both Marriott and Easton's Group of Hotel properties)Health & Dental BenefitsAssociate MealsCareer DevelopmentResponsibilities of the Guest Services...