Guest Service Agent

2 days ago

Mississauga, Canada Holiday Inn Express & suites Toronto Southwest Full time

**HOTEL OVERVIEW**

Welcome to the Holiday Inn Express & Suites Toronto Southwest, conveniently located at 2125 North Sheridan Way in Mississauga, just a stone's throw away from Oakville. Our 156-room property is dedicated to providing exceptional service and comfort to our guests. We feature a restaurant that serves a delightful breakfast each morning, ensuring our guests start their day on the right note. As a part of the esteemed Eastons Group of Hotels, we uphold a commitment to excellence and hospitality. Join our team and be part of a dynamic and welcoming environment, where your contributions help create memorable experiences for our valued guests.

**We are hiring Full-time & flexible Guest service agent. Mandatory weekends, public holidays.**

**JOB OVERVIEW**

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

**BENEFITS**
- World-wide IHG hotel discounts.
- Health & Dental benefits.
- Employee appreciation celebrations.
- Trainings.
- Perks like 5000+ discounts on various brands for being Easton’s employee.

**DUTIES AND RESPONSIBILITIES**
- Welcomes guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
- Issue, control, and release guest safe deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
- In carrying out your duties you will follow all Company and Brand Standards.

  • Guest Services Agent

    1 week ago

    Mississauga, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and keep...

  • Guest Service Agent

    4 hours ago

    Mississauga, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Guest Service Agent

    1 week ago

    Mississauga, Canada Quality Inn and Suites Full time

    Job Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services - Manage reservations and room assignments - Address guest concerns and resolve issues promptly - Coordinate with other hotel departments to ensure guest satisfaction -...

  • Guest Service Agent

    1 week ago

    Mississauga, Canada Four Points & Element Toronto Airport Full time

    **Job Title**:Guest Service Agent **Job Type**:Full-Time **Rate of Pay**:$22.08 - $24.53 per hour **What do we offer?** - Hotel Discounts at Marriott hotels - Pension Plan - Health & Dental Benefits - Associate Meals - Personal Days & Time Off for Work Anniversary - Career Development **Responsibilities of the Guest Service Agent are**: - Welcome guests...

  • Guest Services Agent

    2 weeks ago

    Mississauga, Ontario, Canada Silver Hotel Group Full time

    Guest Services AgentWe are currently looking for aGuest Services Agent The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.What We OfferWork with like-minded team members who are passionate about their work and keep things fun, every...

  • Guest Service Agent

    2 days ago

    Mississauga, Canada Four Points & Element Toronto Airport Full time

    **Job Title**:Guest Services Agent **Rate of Pay**:$22.08 - $24.53 per hour **This position requires availability to work some overnights (11:00 PM to 7:00 AM) when needed. **What do we offer?** - Hotel Discounts (At both Marriott and Easton’s Group of Hotel properties) - Pension Plan - Health & Dental Benefits - Associate Meals - Personal/Anniversary...

  • Guest Service Agent

    6 days ago

    Mississauga, Canada Four Points & Element Toronto Airport Full time

    **Job Title**:Guest Services Agent **Rate of Pay**:$22.08 - $24.53 per hour **This position requires availability to work some overnights (11:00 PM to 7:00 AM) when needed. **What do we offer?** - Hotel Discounts (At both Marriott and Easton’s Group of Hotel properties) - Health & Dental Benefits - Associate Meals - Career...

  • Guest Services Agent

    2 weeks ago

    Mississauga, ON LV G, Canada Silver Hotel Group Full time

    Guest Services AgentWe are currently looking for a Guest Services Agent The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.What We OfferWork with like-minded team members who are passionate about their work and keep things fun, every...

  • Guest Service Agent

    1 week ago

    Mississauga, Canada Quality Inn and Suites Full time

    Job Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services - Manage reservations and room assignments - Address guest concerns and resolve issues promptly - Coordinate with other hotel departments to ensure guest satisfaction -...

  • Full Time Guest Service Agent

    7 days ago

    Mississauga, Canada The Waterside Inn Full time

    GUEST SERVICES AGENT DEPARTMENT: Rooms Divisio REPORTS TO: Guest Services Manager/Supervisors/General Manag SUMM RY: Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the agent to efficiently handle...