HR Coordinator

**About McMaster**:
Ranked as one of the world’s Top 75 universities, McMaster University is devoted to the cultivation of human potential, realized through our innovative educational programs, cutting-edge research, and the diverse students, faculty, staff and alumni who make up the McMaster family. Dedicated to creating a Brighter World, we recognize that our people are our most valuable resource. Those who join McMaster will find a community of talented individuals who are inspired by the university's commitment to embodying the values of integrity, quality, inclusiveness and teamwork. It is through these talented individuals, their creativity and drive for results, that McMaster University has earned its reputation as being Canada's most research-intensive university and a six-time winner of Hamilton/Niagara region top employer.

The **Human Resource Service Centre** (HRSC) is the initial point of contact for professional human resources and pay related support to McMaster managers, faculty, staff, and retirees. The HRSC team is dedicated to our customers and our strategic objective is to deliver core services in a timely, accurate and uninterrupted manner. Our **team culture** is to promote a positive, productive working and learning environment through the delivery of expert, consultative human resource programs and services in support of the University’s mission. As trusted advisers, we facilitate a culture of engagement encourage continuous improvement and foster collaborative relationships.

**About the Position**:
Reporting to the Senior HR Advisor, and working under the leadership of the Manager, HR Operations, the **HR Coordinator - HR Service Desk** provide a full range of advice and services to the McMaster University community. The primary location for this position is on-site at 1280 Main Street West.

Utilizing a customer-focused approach to human resources, the HR Coordinators -HR Service Desk work independently and collaboratively to provide advice and service regarding a broad range of HR issues including recruitment, onboarding, benefits, pensions, Group RRSP, payroll, policy and collective agreement administration, operational aspects of compensation and HRIS support.

**Core Responsibilities**:
In a collaborative team environment, which embraces the values of integrity, teamwork, and inclusivity, the HR Coordinator is expected to:

- Provide guidance and advice to prospective and current staff and faculty for all HR inquiries and situations on University policies and processes via the JIRA online software ticketing program and phone system
- Provide exemplary employee service using a variety of communication platforms to prospective and current employees and retirees, and guests as well as campus colleagues.
- Administers the McMaster Tuition Assistance and Bursary program.
- Provide administrative support and lead the process for employment verification letters.
- Participate in validation and cleanup of data in HR PeopleSoft to maintain data integrity.
- Look for continuous improvement opportunities related to efficiencies and bring forward suggestions to senior level team members.

**What we are looking for**:
To be successful in this role, you must have a passion for service excellence, continuous improvement and building strong and positive relationships with diverse stakeholders. You are a top performer in your current role with a proven track record of:

- At least 2 years progressively responsible human resources experience as an HR coordinator or administrator.
- You have a University degree with a focus in Business Administration/Human Resources.
- Superior communication, influencing and interpersonal skills.
- Sound analytical, problem solving, and negotiation skills.
- A broad understand of human resources issues with the ability to resolve complex situations in a diplomatic manner.
- Being results driven and able to demonstrate creativity and sound judgment in a fast-paced environment.
- Tact in dealing with difficult or sensitive situations across a broad range of clients.
- Prioritizing and being able to manage multiple priorities.

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate St