Customer Service Representative

6 days ago

Langley, Canada Boundary Bay Veterinary Specialty Hospital Full time

Boundary Bay Veterinary Specialty Hospital was started in 2009 and is a privately owned, family operated veterinary hospital located in Langley, BC. BBVSH employs over 150 staff across 8 departments in one building, including our board-certified specialists. Our specialty departments include Surgery, Oncology, Cardiology, Neurology, Radiology, Internal Medicine, Emergency and Critical Care and Rehabilitation.

**Key responsibilities and attributes expected but not limited to**:

- Delivering and facilitating access to the highest level of client care
- Maintain the reception areas, keeping them clean, tidy, client friendly, and safe for clients and pets
- Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments
- Answer phone calls, which may involve answering questions, screening, and scheduling appointments
- Update and file patient charts
- Enter data into a computerized veterinary program
- Creating estimates and relaying information to owner
- Process credit card payments
- Retrieve and prepare prescriptions
- Schedule patient discharge for all services
- Excellent time management skill and ability to multitask
- Interpersonal and problem-solving skills
- Ability to take initiative and use critical thinking skills
- Exceptional interpersonal skills in working with your colleagues, clients and community: create/support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience
- Have excellent listening, written, and verbal communication and customer service skills
- Possess the ability to retain a positive work environment
- Have an excellent work ethic, be versatile, attentive to details and able to handle a lot of data that must be completed at a good pace
- Promptly send out notifications and updates to referring veterinarians
- Be supportive and empathetic to clients going through hard situations
- Create a warm, sympathetic experience and atmosphere for clients before, during and after euthanasia

**Qualifications**:

- Minimum 3 years experience in a customer service capacity
- Fluent in English
- Experience in a veterinary/medical setting preferred but not required

**When you join the BBVSH team, you are offered**:

- Extended medical and dental
- RRSP payroll deductions
- Generous staff pet discounts
- Uniform allowance
- And much more

**Job Types**: Full-time, Permanent

Additional pay:

- Overtime pay

**Benefits**:

- Discounted or free food
- Extended health care
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift

COVID-19 considerations:
We are mask friendly (masks are not required but are welcome)

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

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