Inbound Call Centre Sales Representative

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters. **A Career at NTT DATA Means**: - Having ongoing opportunities to **GROW**your career - we offer barrier-free learning with multiple self-learning tools available. - Being part of a global organization where you can **BELONG**: - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are. - Belonging to a team where you can make a **DIFFERENCE**: - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile. - Being part of a global **PIONEER** - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. **What else does NTT DATA Offer? We're glad you asked** - All equipment required for you to be successful in your role - Virtual paid training - Comprehensive benefits package (medical, vision, and dental) - Employee Assistance Program - RRSP program options - Short - and Long-Term Disability options - Rewards and Recognition programs - Internal career advancement opportunities **Position Overview**: - **Position**:Inbound Technical Sales Specialist - **Position Status**:Full Time - Work from Home - **Hours of Work**:Monday-Friday, 9:00am - 10:00pm EST - **Rate of Pay**:$16.20-$16.50 CAD per hour + Commission (All other Provinces) - $18.90 CAD per hour + Commission (Ontario) - **Open to Residents of**:NS, NB, ON, QC, PEI, MB, AB **If you are someone that is**: - **Hunting for Opportunities**:Relentlessly seek out potential customers like a with precision focus. Always chasing leads to successful sales - **Product Evangelist**:A natural ambassador of our products and services. Natural at winning loyal followers even when pressed on product knowledge and detail. - **Closing Mastery**:Close deals fast, always eager to find opportunities to overcome objections and provide support where needed to close deals. - **Upsell Ninja**:Spot upselling opportunities, always closely listening to prospects to identify upsell solutions that fit their needs. - **Results Driven Go-Getter**: Are you a **sales dynamo**, fueled by **ambition and tenacity**? We're on the hunt for a **Sales Representative** who thrives on **crushing targets in loves the thrill of competition.** - **Fearless Attitude**: Competition and challenges fuel your fire. You don't wait for opportunities, you create them. - **Iron Resolve**: You don't take "**no**" for an answer. You turn it into "**yes**." - **Pitch like a Pro**:You approach sales with mastery, and revel in the art of the sale. - **Negotiator**: You negotiate with finesse and are natural at persuading prospects. - **Outgoing** - You are friendly, approachable, and self-driven with strong communication skills. - **Patient** - You are someone who, regardless of the situation, can support the customer in a tactful and effective manner. - **Genuine** - You are authentic in your interaction with customers, you easily build rapport and are genuinely invested in helping others. **You would be a great fit for our team** **Responsibilities**: - Handling Inbound client interactions to identify and solicit potential and existing clients to promote sales - Recommending the appropriate product or services by assessing clients' needs and resources while leveraging applicable promotions - Conducting Outbound calls to follow-up on client sale and inquiries as well as consulting with clients after sale to provide support and resolve issues - Provide technical solutions to clients where products or services must be tailored to suit their needs - Acquire and maintain technical knowledge of GFiber Internet solutions, IPTV and Home phone services provided through specialized training - Manage call flows, provide first call resolution, and satisfy client expectations - Leverage program tools and processes to illustrate benefits of the service and product offerings - Estimate cost of activation and maintenance to the equipment or service - Verify and update critical customer information by accessing client's database and customer resource management software - Review and compile competitors' activities and develop awareness of trends and potential markets - Accurately access customers information through the client's database to update and verify critical information - Provide ongoing technical support and resolution to any technical problems related to products and services - Maintaining technical knowledge about products and services to explain features and