Business Support Analyst

2 weeks ago

London, Canada EMCO Corporation Full time

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

**Job Description**:
As a member of the E-Solutions Team and reporting to the Manager - E-Solutions you will be responsible for providing support to EMCO teammates and customers across Canada. The Business Support Analyst plays a crucial role in ensuring teammate and customer inquiries are resolved within established service level objectives.

Teammates must be willing and able to participate in project, maintenance, and support activities outside of business hours.

**Key Responsibilities**

Reporting to the Manager - E-Solutions, this position is responsible for ensuring that business end users and customers receive the highest quality of support services in adherence with the established service level objectives. The Business Support Analyst will be responsible for:

- Creation and maintenance of accounts for internal teammates and external customers.
- Work with internal and external developers to test bug fixes and new feature rollout.
- Works with the E-Solutions team to prioritize and roadmap enhancement efforts.
- Recommend enhancements to meet new or changing customer requests.
- Perform ongoing system maintenance and updates as required.
- Track projects and system incidents through to resolution via the ticket tracking system
- Review system audit logs, documents and action events as required.

**Qualifications**:
**Education and Experience**
- Minimum (2) years experience in a customer service / support role.
- University Degree or College Diploma in a related field is preferred.
- Background in e-commerce or marketing is considered an asset.

**Other Skills**
- Exceptional customer service.
- Strong organizational skills with the ability to communicate well both verbally and in writing.
- Eager to fully understand end user’s issues, find solutions promptly.
- Building and maintaining positive relationships.
- Solution-oriented, focusing on driving end user issues to timely and satisfactory resolution.
- Organized with the ability prioritize and multitask.
- Ability to absorb and retain information quickly.
- Highly self-motivated, self-directed and keen attention to detail.
- Proven analytical, troubleshooting, and problem-solving abilities.
- Experience working in a team-oriented, collaborative environment.
- Ability to travel, primarily within Canada.

Additional Information

  • Business Analyst

    4 weeks ago

    London, Canada Light Magazine. Full time

    Business Analyst – Rosa Flora Limited This executive search is conducted by Nelson/Kraft & Associates on behalf of Rosa Flora Limited EXECUTIVE SUMMARY Rosa Flora is searching for an analytical and detail-oriented data expert to join their team as Business Analyst (BA)! The BA supports strategic growth across Rosa Flora’s greenhouse operation by...

  • IT Business Systems Analyst

    4 weeks ago

    London, Canada Cpus Engineering Staffing Solutions Inc. Full time

    We are currently requesting resumes for the following position: Business Systems Analyst Job ID: 23-128 Number of Vacancies: 5 Level: MP4 (Senior, 5-10 years) Duration: 12 months Hours of work:40 Location: Pickering or Toronto (Hybrid, 3 days remote) Job Overview - Ontario Power Generation (OPG) is seeking an experienced candidate to join our IT...

  • IT Business Systems Analyst

    1 week ago

    London, Canada The Canada Life Assurance Company Full time

    Permanent Full Time We are looking for a IT Business Systems Analyst for Technology, Canada Life & Great-West Life within the Enterprise Application Integration (EAI) area. What you will do: Portfolio Requirements, Design & Scoping: - Guides and facilitates the analysis for less complex products - Elicits and validates business requirements - Facilitates...

  • Decision Support Analyst

    5 days ago

    London, Canada London Health Sciences Centre Full time

    **Posting Period**: - Open: August 6, 2025 Deadline: August 19, 2025 Non-Union **Department Name**: **Decision Support** The Decision Support Analyst performs data analysis, writes queries, and creates and distributes reports to clients within the organization and external stakeholders. They provide ongoing data support to various clients throughout the...

  • Business Analyst

    5 days ago

    London, Canada P38 Inc. Full time

    **About Us** **The Opportunity** **Key Responsibilities**: - Drive awareness of requirements across business units and identify substandard systems processes through evaluation of current processes - Create and implement precise management plans for every project, with attention to transparent communication at all levels - Be the thought leader for...

  • Business Analyst

    2 weeks ago

    London, Canada The Canada Life Assurance Company Full time

    Permanent Full Time We are seeking a Business Analyst to join our Dealer Operations Team, reporting to the Manager. In this role, you will serve as a key escalation point for production issues and support the dealer systems team. You will leverage your experience and industry knowledge to troubleshoot and resolve issues efficiently, while ensuring...

  • IT Business Systems Analyst

    2 weeks ago

    London, Canada The Canada Life Assurance Company Full time

    Permanent Full Time The Sponsor Billing & Finance Squad within Workplace Solutions Application Delivery is looking for a Business Systems Analyst, which is a key role between various departments within the Workplace Solutions business units, in support of delivering and sustaining capabilities for the portfolio. The role will also work closely with vendors...

  • OPEN: Business Analyst

    11 hours ago

    London, Canada Cpus Engineering Staffing Solutions Inc. Full time

    We are currently requesting resumes for the following position: Business Analyst Resume Due Date: Wednesday, January 8^th, 2025 (5:00PM EST) Job ID: 25-001 Number of Vacancies: 3 Level: Senior Contract Duration: 12 Months Hours of work: 35 per week Location: 700 University Avenue, Toronto, ON Work Mode: Remote Job Overview - Participating in all...

  • Accounting Support Analyst

    2 weeks ago

    London, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Business Analyst, Senior

    2 weeks ago

    London, Canada Equitable Life of Canada Full time

    At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact; for our clients, our communities, and each other. The Opportunity : At...