IT Business Systems Analyst

Permanent Full Time

The Sponsor Billing & Finance Squad within Workplace Solutions Application Delivery is looking for a Business Systems Analyst, which is a key role between various departments within the Workplace Solutions business units, in support of delivering and sustaining capabilities for the portfolio. The role will also work closely with vendors as well as business partners in the Sponsor Services and Finance business areas.

What will you be doing?

This role involves the following activities:
Portfolio Requirements, Design & Scoping
- Guides and facilitates the analysis for less complex products
- Elicits and validates business requirements
- Facilitates and actively participates in meetings, walkthroughs and reviews of deliverables
- Develops functional requirements
- Develops and delivers training & support materials for affected stakeholders

Problem Solving & Analysis
- Performs analysis to determine impacts to products
- Validates requirements and proposed solutions to stakeholder’s satisfaction and translates those processes, needs and requirements into related artifacts and documentation
- Troubleshoots moderate to complex problems to determine root-cause, requiring analysis and exploration of options, recommending solutions or preparing discussion for escalation
- Communicates with business stakeholders on technical components, risks, issues
- Ability to understand data requirements, standards, controls, modeling techniques
- Develops and validates solution design, product configuration, or package criteria with business stakeholders Quality

Quality Assurance
- Ensures overall testing efforts represent business and systems requirements in partnership with the QA team (where applicable)
- Develops and maintains test documentation, test strategy, review and supports testing outcomes as required
- Partners with developers and other team members to resolve defects, considering data and privacy requirements
- Develops and executes test cases, confirming test cases represent business requirements
- Manages moderate complexity acceptance criteria

Continual Improvement
- Gains exposure to and learns new technologies, frameworks and tools
- Evaluates and learns new analysis strategies, tools and methods that provide business value
- Improves current practices and tools
- Adapts to organizational change, best practice and improvements across teams, including the effective implementation and adherence to analysis processes and practices and architectural directions
- Participates in audits, governance and support activities

Customer focus
- Takes accountability for own and towards team deliverables
- Trains newer analysts in how to gather requirements and solve problems effectively
- Partners with product teams and/or architects to develop technical requirements and engineering/non-functional specifications 6. Technical Leadership
- Technical Leadership
- Provides training to new or less senior professionals or cross discipline practitioners on processes, tools and approaches
- Shares knowledge and experience with members of the team to identify and share opportunities to improve the work, identify better ways of doing things

This role also involves these additional specific activities
- Implement enhancements to existing software including solution design, work breakdown and estimation, deploying the changes and warranty support
- Able to organize work tasks and coordinate with other team members
- Verbal and written communication required with other team members
- Handle multiple priorities when required
- Provide feedback into our software development best practices
- Occasional after hours and weekend work will be required

What will you be using?

You will be digging into several of the following, so experience is a requirement for the role:

- z/OS mainframe environment: IMS/TM, PL1/2, COBOL, JCL, Telon, Mark IV, CA7
- Web Services & APIs
- Oracle, MS SQL, DB2, IMS DB
- Data analysis using IBM Data Studio, SPUFI and writing complex queries & stored procedures
- Atlassian Jira & Confluence, Splunk, ServiceNow
- Changeman, Compuware tools, CA tools, File-Aid and Abend-Aid tools

Nice to have?
- Vue.js, React, VS Code, VB6, VBA, C++, C#/.Net/.Net Core, Python, HTML and Modern JavaScript
- Git and branching strategies like GitLab
- SSMS, Python, Data Bricks on Azure, AWS
- Experience with cloud migration for Mainframe and modern stack into AWS or Azure
- CI/CD pipelines
- Dev SecOps

What do you bring to the table?
- 5+ years of relevant experience as a Business Systems Analyst or the equivalent in experience plus education
- University or College education in Computer Science, Computer Engineering or a related field, or equivalent combination of education and experience. Active pursuit of related industry certifications is considered an asset
- Experienced working in a fast-paced 2nd Level Production Support and Critical Maintenance environment.
- Applied and working knowledge of Mainframe