Business Analyst

Permanent Full Time

We are seeking a **Business Analyst** to join our **Dealer Operations Team**, reporting to the Manager. In this role, you will serve as a key escalation point for production issues and support the dealer systems team. You will leverage your experience and industry knowledge to troubleshoot and resolve issues efficiently, while ensuring stakeholder needs are addressed.

This position requires a fully proficient analyst who can act as a Subject Matter Expert on dealer systems and processes, and contribute to projects and strategic initiatives.

**What you will do**
- Investigate, analyze, and resolve incoming requests to minimize operational impact on dealer operations
- Communicate effectively with both technical teams and business stakeholders
- Manage resources and timelines to ensure prompt resolution and mínimal downtime
- Serve as an escalation point for production support issues, including incident reporting and resolution tracking
- Collaborate with internal and external teams such as Vendor Management, Administration, Compliance, Tax/Accounting, and Compensation
- Operate within service standards to mitigate financial risk
- Maintain and update team documentation, including procedural guides and job aids

**What you will bring**
- Proven ability to remain composed and make sound decisions under pressure
- Strong analytical skills to assess incident severity, prioritize actions, and identify root causes
- Experience with securities, mutual funds, segregated funds, or investment products is an asset
- Highly organized and detail-oriented
- Proficiency in Excel and SQL
- Completion of the IFIC Operations and/or Investment Funds Course is an asset
- Bilingualism in French and English is a strong asset

**_
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London and Toronto._**

The base salary for this position is between **$53,200****:

- $83,900** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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