Temp Hybrid Intercom/customer Service

1 week ago

Hamilton, Canada Hamilton Health Sciences Volunteer Association Full time

Hybrid Intercom Operator / Customer Service Coordinator - Please note this is not a remote position.

McMaster Hospital - Parking Office
- Full Time - Employment Length TBD - Open Availability

The Hamilton Health Sciences Volunteer Association (HHSVA) is hiring We are looking for customer focused individuals who are interested in joining our diverse and engaged team.

The HHSVA is a not-for-profit registered charity that donates all proceeds to enhance patient care and quality of life for the Hamilton Health Sciences (HHS) community through the operation of retail and parking facilities within the HHS family of hospitals. Our vision is to provide the best support for patient care. With your help we can do even more to support our vision

Providing great experiences for our staff and customers is at the heart of everything we do. Our employees know they can bring their authentic self to the workplace to create genuine connections with customers and their team mates. No experience? No problem We have a thorough orientation training program to support you in the transition to our workplace. Little availability? No problem We have a variety of shifts that can accommodate most schedules and can work around many of life’s challenges. We know you have a life outside of work and we want you to live it We champion an inclusive, fun and safe work environment. If this is the type of workplace you thrive in, we want to meet you

What can we offer you for as part of the HHSVA team? Competitive wage rates; paid time off work and paid breaks; benefits for staff that work over 20 hours a week; free uniform apparel; employee discount; increases to vacation time based on tenure; extensive rewards and recognition programs; employee and family assistance plan to support all facets of life for you and your family; opportunities for advancement; training and education and so much more In addition, our employees enjoy a workplace where diversity is welcomed and the contributions of each team member is valued.

Since we operate inside a healthcare facility, health clearance is required before joining our team. Part of that health clearance process is providing proof of full vaccination against COVID-19 or providing a documented exemption to be approved by Hamilton Health Sciences.

**Responsibilities**:

- Answer parking intercoms located at the exit, entrance and pay station terminals throughout Hamilton Health Sciences parking facilities in a timely manner
- Manage the incoming intercom inquiries
- Remotely control parking equipment in order to help a caller
- View cameras located in the parking facilities in order to ensure accurate information is provided
- Navigate swiftly through computerized parking and video surveillance software
- Other duties as assigned by Parking Manager or Parking Operations Manager

**Skills and Qualifications**:

- Minimum grade 12 education and 1-2 years related work experience (in an intercom/telephone operating environment)
- Excellent verbal communication skills
- Excellent customer service skills and experience dealing with public
- Able to prioritize tasks and take initiative
- Swift judgment and critical thinking skills
- Excellent problem solving and organizational skills
- Ability to work well with team members

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