Customer Care Associate

4 days ago

Hamilton, Canada Precise ParkLink Inc. Full time

**Company Description**:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

**Job Summary**:
**Location**:
2 King Street West & 32 James Street, Hamilton, Ontario

**Employment**:
Part Time

**Hours**:
Weekends & Evenings

**Compensation**:
$16.50 per hour

**Qualifications**:

- SKILLS AND SPECIFICATIONS:

- Strong computer skills, must have experience with Window; Microsoft Office Outlook, Excel, Word,
- Must have excellent communication skills
- Fluent in English
- Excellent customer service skills.
- Ability to operate independently as well as in a team._

**Attributes**:

- _Demonstrated ability to solve complex problems_
- _Excellent technical communication skills: ability to explain complex solutions and processes clearly to others_
- _Collaborative and demonstrates strong interpersonal skills_
- _Self-managed while accurately following instructions_
- _Ability to multitask effectively and stay positive and professional under high-pressure, fast-paced environments_

**Job Responsibilities / Duties**:

- Interact and assist customers via intercom or telephone.
- Identify emergency and non-emergency situations on site._
- Cash handling & shift report
- Remotely access Parking control system to troubleshoot and provide level-1 customer support.
- Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as assigned_

**Hiring Contact**:

- Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process._

**Job Type**: Part-time
Part-time hours: 10 per week

**Salary**: $16.50 per hour

Schedule:

- Evening shift
- Weekends as needed

Ability to commute/relocate:

- Hamilton, ON L8P 1A1: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Customer Care Associate

    6 days ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...

  • Customer Care Associate

    2 weeks ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...

  • Customer Care Associate

    4 days ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...

  • Customer Care Associate

    1 day ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...

  • Customer Care Associate

    4 days ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...

  • Customer Care Associate

    1 week ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Customer Care Associate** Location: 2 King St W, Hamilton, ON L8P 1A1 **Job Type**: Part-time Work Hours: Tuesday-Wednesday, 5:00 PM - 11:00 PM. Weekends, 10:00 AM -5:00 PM or 5:00 PM - 11:00 PM **Salary**: $17.60 per hour **Company Overview** Precise Park Link has been a leader in Canada’s parking industry for over 30 years. Our expertise has...

  • Customer Care Associate

    4 days ago

    Hamilton, Canada Precise Parklink Full time

    **Company Description**: As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners....

  • Order Entry/customer Associate

    6 days ago

    Hamilton, Canada Cablevision Du Nord De Québec Rouyn-Noranda Full time

    **Job Overview**: As an Order Entry/Customer Associate for our Internet Service Provider, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer service. You will handle customer inquiries, process service orders, and assist with billing and technical support requests. **Responsibilities**: Order Processing &...

  • Customer Care Associate

    4 days ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: **Job...

  • Customer Care Associate

    2 weeks ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Overview** **Key Responsibilities** - Maintain clean work environment in garages and parking lots - Assist visitors at entries, exits, and pay stations - Judgement calls when needed - Adequate notice when booking days off - Uniform worn at all times - safety vest, no hats, white shirt, black pants - Report parking equipment issues and safety concerns to...