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Information and Operations Coordinator, Student Accounts

1 hour ago

Langley, Canada Trinity Western University Full time

**Position Purpose and Summary**

As a key academic management unit, TWU’s Office of the Registrar is responsible for all student records, including student financial accounts, course registration, course scheduling, classroom scheduling, academic calendar, transfer credit, graduation audits, official transcripts, degree parchments, and verification of enrolment letters.

**Key Areas of Accountability**
- Monitor student accounts and streamline the processes involved in providing good financial services to students. Train Service Specialists to provide quality, timely, and accurate registration and financial services for students.
- Coordinate data management operations for the student finances platforms, including ensuring accuracy of data entry and use. Analyze, interpret, and report on program data to support departmental and institutional assessments.
- Maintain a thorough knowledge of the portfolio of services, systems, and products.
- Provide support to Service Specialists and other staff in the University with the goal of providing excellent service to students. Work with the leaders in the Office of the Registrar and Service Hub to receive and resolve escalated situations.
- Collaborative Partnership Building: Work with the senior leaders in the Office of the Registrar and Service Hub, Financial Aid, Housing, and other areas to provide integrated solutions and resolve escalated situations.
- Consistently seek to provide all stakeholders with world-class service, seeking integrated solutions and efficiently as possible, in a humble and effective manner.
- Act in a manner that exemplifies Jesus Christ in all on and off campus contacts, thereby living out the mission of the University and displaying servant leadership.

**The Person**

**Skills and Abilities**
- Excellent interpersonal, organizational, and communication skills with people from different backgrounds and cultures. Experienced and effective in conflict resolution.
- Strong financial and analytical skills, including a background in accounting or bookkeeping, management of accounts, and similar fields of work.
- Willing and able to learn new technology as continuously improving one’s skills and abilities. Strong computer skills, including word processing, and proven experience with large databases and MS Office tools, particularly Excel spreadsheets.
- Proven team building and time management skills.
- Ability to manage and control information through use of computer software and analyzing data.
- Strong organizational, problem-solving, and sound decision-making abilities.
- Demonstrated ability to work well in a high-volume environment and fulfil the demands of the position at peak periods (e.g., registration periods, payment deadlines, and financial audits).

**Personal**

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

**Servant-Leader Way of Life**: Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

**Standards & Requirements**

**Education**: Bachelor’s Degree or equivalent required.

**Experience**: t years required in office settings which includes basic supervisory responsibilities. Experience in higher education and experience in working with international students is an asset.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

**Benefits Of Working at TWU**:

- A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
- Annual statutory holidays (14) with generous vacation accruement.
- Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
- Torch tuition scholarship for dependents of eligible employees attending TWU.
- Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
- Subsidized meals at the main cafeteria.
- Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
- Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
- Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
- Free employee parking on campus.
- Special community even