Area Manager

Company Description

Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.

If you relate with being Caring, Curious and Cheerful; we are looking forward to having you onboard

**Job Description**:
**The Role**

We are looking for an experienced Area Manager to oversee our business operations in an assigned region. The Area Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As a Area Manager, your duties also include guiding managers and staff in your region, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.

To be successful as a Area Manager, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, a top-notch Area Manager should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills.

As the Area Manager, you are the front runner of our growth mission, responsible for opening new branches, and expanding the network according to the leadership team's strategic plan. You’re responsible for providing leadership, direction and support to Chit Chats’ managers, branch leads, fleet, fulfillment and increase customer accessibility within your region. You provide oversight of the branches and drop spots in your region to be in line with the business strategy and company culture to achieve organization goals. You plan and drive operations to ensure results are consistent with compliance policies and the overall strategic direction for the organization. You play a key role in protecting the bottom line by owning the hiring, staffing and development and retention of talent in the branches in your purview.

You report to National Ops and Logistics Director, and manage or oversee Branch Leads, Fleet, Warehouse, Fulfillment, Supplies, as well as other initiatives, assignments and projects Chit Chats’ vision and goals. You will also work or collaborate with Ops Product Owner, Member Experience, Client Success, Compliance and Leadership to provide the support, training and optimizations needed to align your region with Chit Chats’ vision and goals. You are the voice and ear for clients across your region, reporting trends and feedback to management. You plan and drive operational excellence to ensure results are consistent with compliance policies and the overall strategic direction for the organization.

Under the direction of the National Ops and Logistics Director, the Area Manager is responsible for overseeing the day-to-day processes, resource optimization and systems development related to warehouse sort, and fulfillment process. Key tasks include implementing operations systems and directing personnel to create a lean process improvement. This position will oversee the main operation hub in your regional hub. The individual acts as the dedicated liaison between your warehouse team and all related Chit Chats departments.

We consider every regional warehouse to be a well-oiled machine that operates with a client-centric mentality. To deliver on our promise to clients, we rely on exceptionally talented,

**Responsibilities**
- Achieving business goals and revenue targets.
- Overseeing daily operations, managing budgets, and setting performance objectives.
- Recruiting, training, and supporting managers and staff in your region, as well as conducting regular performance appraisals.
- Managing internal and external stakeholder relations and negotiating contracts as needed.
- Planning, evaluating, and optimizing operations to be efficient and cost-effective.
- Ensuring company standards and procedures are followed.
- Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
- Dealing with and resolving escalated client issues, incident reports, and legal actions.
- Ensure optimal team health and performance in your region. Collaborate with your key stakeholders on hiring, training, onboarding and exit processes. Work closely to maintain high employee engagement, retention, performance, and address staff-related concerns.
- Accountable for your team performance and staffing plan. Review and monitor the performance of individuals in your team. Provide coaching, feedback and recognition in real-time, through regular 1:1s, quality assurance reviews and quarterly performance reviews.
- Enforce compliance of main