Operations Supervisor

**At Day & Ross, you’ll go far.**
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength - and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**

Operations Supervisor

Full-time

Woodstock, ON

**Position Summary**

As the Operations Supervisor, you are responsible for supervising the operation of delivery of dedicated freight to meet contractual requirements in a 24-hour, Monday through Saturday service including daily dock operations, reverse dock operations, and on-site customer dock operations, drivers, fleet & fleet maintenance, and dispatch.

**How You’ll Help**:

- Provide daily guidance and motivation to Dock Workers (employees and agency workers) and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal.
- Escalates issues of individual poor performance, inappropriate behaviour, absenteeism, etc. to the Terminal Manager.
- Communicate monthly performance stats to the team to help measure, develop and improve operational performance.
- Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
- Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented.
- Hold effective, weekly tailgate meetings and ensure safety issues are addressed.
- Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
- Ensure the schedule for the terminal is followed.
- Work with the Terminal Manager to track monthly performance stats for the dock.
- Supervises a group of Drivers and Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands.
- Other duties as required

**Your Skills and Experience**:

- Post-secondary education, preferably in operations, logistics, or business
- An equivalent combination of education and experience may be considered
- Minimum of five years’ experience in the transportation industry
- Previous leadership experience and/or experience in the transportation industry are strong assets
- Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training
- Advanced communication skills, particularly verbal
- Computer skills, including the use of MS Word, Excel & Outlook, and web based programs as well as RF scanners. Experience using AS400, a strong asset
- Strong interpersonal skills including customer focus
- Results driven
- Appropriate sense of urgency
- Strong sense of safety; training and experience in similar safety sense environments a strong asset
- Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset
- English, other languages an asset.
- **As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.**_

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Woodstock, ON N4S 7W3: reliably commute or plan to relocate before starting work (required)

Work Location: In person