User Support Technician

6 days ago

Surrey, Canada AECOM ELECTRIC LTD. Full time

**JOB REQUIREMENTS**:
**Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

**Experience**:
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Supervision**:

- 5-10 people

**Experience**:

- 1 year to less than 2 years

**HOW TO APPLY**:

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