User Support Technician

1 week ago

Surrey, Canada Asterix Technologies Ltd. Full time

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties

**Computer and Technology Knowledge**:

- Networking software
- Networking hardware
- MS Office
- MS Windows
- Wireless networks

**Work conditions and physical capabilities**:

- Attention to detail

**Personal suitability**:

- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication

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