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User Support Technician

3 weeks ago

Surrey, Canada Canpro Consulting Inc. Full time

**JOB REQUIREMENTS**:
**Education**:

- Secondary (high) school graduation certificate

**Experience**:

- 1 year to less than 2 years

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**HOW TO APPLY**: