Clinical Informatics Analyst

**Why working at Verto is different**?**
- ** Continuous learning.** We find it our responsibility to support the continual development of employees
- ** No backroom deployments or Go-Live’s.** We believe in integrated delivery teams made up of motivated and collaborative technologists and healthcare professionals
- ** See the impact for yourself.** Access to each team in the company and on-sites to stay connected with the end-user.

**What to expect**

As a Clinical Informatics Analyst in the Clinical Implementations team reporting to the Senior Manager, Clinical Informatics, you will play a key role in ensuring the optimization and frontline deployment of our revolutionary Verto platforms. You will comfortably switch between roles including clinical requirements gathering, project management, change management, and solution design and implementation. This is a chance to jumpstart your career in health tech as you provide value across all stages of clinical implementations.

**Responsibilities**
- ** Project Management**
- Assist with the planning of clinical implementation projects
- Track and manage key project risks and issues, proactively identify & escalate key risk areas to project specialists and leads
- Act as a liaison between customer and project team.
- ** Customer Engagement**
- Diagnose, resolve and document client incidents; document and update the knowledge base system while maintaining an excellent client relationship
- ** Quality Assurance**
- Support Quality Assurance for client-specific deployments; ability to manage escalations
- ** Clinical Implementations**
- Rapidly come up to speed on processes and procedures, supporting the project as needed
- Develop and maintain excellent client relationships

**Qualifications, knowledge and experience**
- Bachelor's degree in Health Sciences, Health Administration, Life Sciences, or a healthcare delivery field
- Preferred Master of Health Informatics degree or direct equivalent; Health Informatics certificate with a Bachelor's Degree in a relevant field is an asset.
- 1-2 years of experience in a clinical, health informatics, or technology environment with experience documenting needs, prioritizing tasks, analyzing information, and creating presentations
- High-level understanding of the Canadian healthcare industry, and clinical practices and processes
- 1-2 years of experience managing an ICT technology implementation in any sector
- Understanding and experience with agile project management, change management, and ICT implementation
- Experience with Project Management fundamentals and Knowledge of PMP core concepts
- Work experience in a healthcare setting (e.g. hospital, clinic) is an asset

**Relevant skills**
- Ability to draft and present presentations for critical project meetings (kick-off, wrap-up)
- Flexibility to respond to the needs and demands of your clients and ability to pivot and prioritize with ease
- Experience in using work productivity tools (i.e. GSuite or Microsoft Office)
- Exceptional customer and user focus and strong professional judgment
- Experience in using work productivity tools (i.e. GSuite or Microsoft Office)
- Demonstrated knowledge of empathy in sensitive clinical environments
- Exceptional customer and user focus and strong professional judgment

**What's in it for you**
- Comprehensive healthcare (including prescriptions, vision, and paramedical), dental, and pooled benefits (life, AD&D, critical illness, and LTD)
- 3 weeks vacation per year for all full-time employees at Verto
- 5 paid personal days per year
- Unlimited sick days per year
- 9 statutory holidays per year
- Parental leave top-up options
- Annual professional development budget of:$2,000/ fiscal year to support continuous learning (e.g. tuition, courses, learning materials, etc.)
- Competitive work from home budget
- Co-working office space at a well-known tech incubator in Downtown Toronto (OneEleven).
- Office Perks: free coffee and tea, access to full kitchen, wellness room, games room, podcast studio, professional development, networking and peer group workshops
- Ad-hoc company sponsored team events and socials
- Ongoing company developed learning programs

**Let's get to know each other**

Verto has a **virtual first mindset**, and we’re working towards a future that is digital by design. We offer a coworking space that is meant to allow you to be the best version of yourself.

We have 9:30 am daily Stand-Ups to unblock and update, daily team meetings to collaborate and align, bi-weekly 1 on 1’s with your People Leader to goal set, and monthly Townhalls to celebrate and teach. We have dedicated time for company-wide socials (including team board game nights, beach days, soccer-baseball, and e-sports gaming to name a few).

Our passion for innovation fuels our desire to build software that tackles healthcare’s major inefficiencies including chronic care management, virtualized care, and personal patient engagements. But you do