Customer Support Supervisor, Mining

5 days ago

Ontario, Canada Toromont Full time

Toromont Cat is looking for a Customer Support Supervisor who will provide operational leadership to the on-site team and will be accountable for meeting critical business goals while leveraging global safety best practices and sustainable processes. While being the key point of contact to customers.
- Note: Rotational Schedule of 2 weeks in / 2 weeks out (remote site premium applies_).

**As a Customer Support Supervisor, YOU will experience**:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

**In a typical day, YOU will**:

- Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
- Motivate and develop Technicians and other team staff to achieve personal and team performance objectives as aligned to Regional and Corporate goals and established plans to ensure service key indicators are met
- Act as the key contact for daily customer inquiries and effectively resolve customer and supplier issues to ensure high customer loyalty
- Generate and present monthly reports including maintenance and production fleet performance reports
- Participate and lead strategic planning initiatives (which include but not limited to); succession planning, labour and parts planning, career development plans, product problem management and asset strategy planning
- Provide input on capital expenditure requirements, operating policies, communication and projects for Regional Operations
- Lead and take part in all meetings related to health and safety and product management

Customer Support Supervisor to be split between both rotations. On site Toromont representation for health and safety, PCR management, warranty management, technician training and development, CX and EX improvement.

**Must-haves for this role**:

- Minimum post-secondary education
- Previous tech or 5+ year in service department supervision/management role

**About Toromont Cat**
- With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. Your success is our success_

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