Customer Support Supervisor

2 weeks ago

Northwestern Ontario, Canada Toromont Cat Full time

Overview Toromont Cat is looking for a Customer Support Supervisor who will provide operational leadership to the on-site team and will be accountable for meeting critical business goals while leveraging global safety best practices and sustainable processes. While being the key point of contact to customers. Note: Rotational Schedule of 2 weeks in / 2 weeks out (remote site premium applies). Responsibilities Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives Motivate and develop Technicians and other team staff to achieve personal and team performance objectives as aligned to Regional and Corporate goals and established plans to ensure service key indicators are met Act as the key contact for daily customer inquiries and effectively resolve customer and supplier issues to ensure high customer loyalty Generate and present monthly reports including maintenance and production fleet performance reports Participate and lead strategic planning initiatives (which include but not limited to); succession planning, labour and parts planning, career development plans, product problem management and asset strategy planning Provide input on capital expenditure requirements, operating policies, communication and projects for Regional Operations Lead and take part in all meetings related to health and safety and product management Qualifications Minimum post-secondary education 3-5 years of experience in operations management/supervisor About Toromont Cat With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. Your success is our success #J-18808-Ljbffr

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