ABAP Support Specialist

3 days ago

Waterloo, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The opportunity**:
The VIM (Vendor Invoice Management) team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment. The incumbent will be joining a team that provides world-class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the VIM (Vendor Invoice Management) product within complex customer environments.

**You are great at**:

- Identifying and resolving customers' issues in a timely manner (in accordance with published response times) via telephone support and written correspondence.
- Managing customer relationships and clearly documenting all interactions within the company database.
- Providing suggestions for alternate support options for customer issues that are not related to Open Text's products.
- Testing of Open Text product issues within various environments for validation and solution purposes.
- Authoring technical documents for inclusion in the Knowledge Center Knowledge Base.
- Collaborating with other departments and teams in troubleshooting issues.
- Reporting software bugs and customer suggestions.

**What it takes**:

- 2-5 years previous experience working within a technical support environment
- University/College degree within a related discipline or equivalent work experience
- Customer support experience in a technical support environment
- Availability for On
- call support
- Experience with SAP R/3 and S4/HANA
- Strong skills in SAP workflow, ABAP Programming and Debugging
- Strong skills in ALV Report Development
- Working Knowledge in SAP FI/MM modules (Technical) and business processes.
- Some experience with SAP Fiori and Web services.
- Strong skills in dialog programming, building custom screens and transactions
- Excellent phone and written communication skills required
- Excellent problem-solving and organizational skills required

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