Customer Support Specialist

5 days ago

Waterloo, Canada Earthscape Play Full time

**Customer Support Specialist**
Full-Time, Elmira, ON

At **Earthscape**, we create beautiful, innovative custom playground sculptures and structures that inspire children and adults to creatively play. By partnering with some of the most prestigious Landscape Architecture firms in North America, we bring brilliant playground concepts to life. Our award-winning design-build firm is located just outside of Elmira, Ontario in Waterloo Region.

Currently, we are looking for a **Customer Support Specialist **to join our growing team. We are looking for someone with experience managing relationships with external clients and vendors, in a fast-paced and highly collaborative environment. The role of this team member is best suited to someone who is personable, methodical and has great attention to detail.

Your job will be to support our new and expanding network of distribution partners across the United States and Canada and help with a variety of tasks related to sales and order processing. You'll work alongside our client services and logistics team and will be involved in managing our ‘Collections' line of pre-engineered play structures.
- have a post-secondary education in a similar field (bonus, but not required);
- are customer service oriented and have experience working within this sector;
- have a bit of a technical brain and love problem-solving different situations;
- have intermediate to advanced experience with Excel;
- ability to learn the technical aspects of our products (read construction or installation drawings);
- have experience navigating software like Sketchup or AutoCAD (bonus but not required);
- have some experience reading layout drawings or site plans;
- enjoy collaborative work with a multidisciplinary team but also work effectively with little supervision;
- have a growth mindset, and learn from your mistakes;
- have excellent attention to detail;
- are uber-organized, and seem to have a system for everything;
- have a natural ability to prioritize tasks and work efficiently;
- have a creative mind and willingness to think outside the box.

**What's in it for you?**

This job will offer you the opportunity to work on some of North America's most innovative playground projects. The pace, challenges and problem-solving opportunities will mean you are never bored. You will have the chance to develop and refine a wide variety of skills in our rapidly growing business. Your colleagues are dynamic, and highly skilled. They have an impressive range of backgrounds, skills and expertise. Above all they are dedicated to Earthscape's success.

**We believe strongly in rewarding our staff with a combination of**:

- profit sharing and performance bonuses;
- award-winning projects and designs;
- track record of excellent client relationships;
- benefits for full-time and regular seasonal employees.

**Compensation**
$23.00-$26.00/hour based on experience

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