Associate Customer Support
2 weeks ago
**Essential Job Functions**
- Researches customer inquiries and responds to appropriate parties in a timely manner.
- Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
- Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
- Interfaces with team personnel, management, and customers in reference to customer service issues.
- Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
- Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
- Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
**Basic Qualifications**
- High school diploma or G.E.D.
- Four or more years of customer service.
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software
**Other Qualifications**
- Business and analytical problem solving skills
- Communication skills
- Ability to work independently
- Ability to follow oral and written directions
**Work Environment**
- Remote
Pay: From $40,000.00 per year
**Benefits**:
- Dental care
- Flexible schedule
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
-
Customer Support Representative
23 minutes ago
Remote, Canada ENDVR Full timeAt ENDVR, we're focused on empowering the world's best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We're the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather data...
-
Tier2 Support Specialist
51 minutes ago
Remote, Canada Club Support Inc Full timeClub Support Inc. is a Private Corporation dedicated to creating an efficient Computer Environment with daily monitoring and support to the recreational Club community (Golf clubs, Social clubs, and Professional clubs). Our entrepreneurial, dynamic, and flexible team has been working together for over 10 years and our consultative approach makes us the go to...
-
Customer Experience Associate Ii
2 weeks ago
Remote, Canada Conduent Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Customer Success Associate
4 days ago
Remote, Canada Tribe Property Technologies Full time**Our Company** Tribe Property Technologies is a one-stop-shop for residential community living. Tribe offers tech-enabled community management that is disrupting the traditional market. With one of the fastest growing tech-forward property management companies in Canada, Tribe's integrated service-technology delivery model serves the needs of developers,...
-
Customer Success Outreach Associate
2 weeks ago
Remote, Canada Lone Wolf Technologies Full timeAs a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize their...
-
Customer Support Manager
9 minutes ago
Remote, Canada WISK Full timeAbout WISKWISK is a fast growing SaaS platform built for the hospitality industry. We help restaurants, bars, and hotels automate inventory, costing, invoicing, and operational decision making through powerful data, AI, and workflow tools. Trusted by hospitality operators worldwide, WISK provides the insights teams need to improve margins, streamline...
-
Customer Support Specialist
4 days ago
Remote, Canada AgencyAnalytics Full timeWe're seeking an experienced customer support champion to join a department that has a **stellar** internal and external reputation for customer support. Our team provides world-class 24/5 support via Intercom live chat to tens of thousands of digital marketing experts worldwide. We're specifically seeking someone with a strong background in live chat SaaS...
-
Technical Customer Support
2 weeks ago
Remote, Canada TechShare Group Full time**TECHSHARE **is a leading Salesforce development and implementation agency in Southwestern Ontario. We have a growing team dedicated to our flagship software, 'Avocado', a Recreation and Member Management solution built on Salesforce. **THE POSITION **we are seeking to fill is for a Technical Customer Support Staff on the Avocado team. As a Technical...
-
Customer Support Specialist
47 minutes ago
Remote, Canada Cision Full timeAt Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we...
-
Customer Support Specialist
6 days ago
Remote, Canada MDLand Digital Health Inc. Full time**Customer Support Specialist** **Company overview** **MDLand International (MDLand)** is a leading innovative health information technology company based in New York City providing cloud-based certified electronic health records, a data-driven population health platform, a culturally competent patient engagement, and emerging digital health solutions to...