Associate Customer Support

1 week ago


Remote, Canada DXC Technology Full time

**Essential Job Functions**
- Researches customer inquiries and responds to appropriate parties in a timely manner.
- Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
- Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
- Interfaces with team personnel, management, and customers in reference to customer service issues.
- Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
- Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
- Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

**Basic Qualifications**
- High school diploma or G.E.D.
- Four or more years of customer service.
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software

**Other Qualifications**
- Business and analytical problem solving skills
- Communication skills
- Ability to work independently
- Ability to follow oral and written directions

**Work Environment**
- Remote

Pay: From $40,000.00 per year

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Remote



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