Technical Support Analyst
5 days ago
Education: College/CEGEP
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:
- Consulting firm
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:
- Shell script
- Linux
- Unix
- Networking hardware
- Internet
- Servers
- Web service design
- MS Office
- MS Windows
- SQL
- TCP/IP
- Wireless networks
- XML
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:
- Are you available for shift or on-call work?
- Do you have previous experience in this field of employment?
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 42 hours per week
-
Technical Support Analyst
2 weeks ago
Calgary, Canada Precision Drilling Corporation Full time**Company: Precision Drilling Corporation** **Location: Calgary, AB** **Onsite** At Precision Drilling, our mission is to deliver safe, sustainable, and high-performance drilling solutions that reduce risks and optimize resources for our customers across global markets. Driven by our Core Values, we empower our people, invest in cutting-edge technology, and...
-
Technical Support Analyst
2 weeks ago
Calgary, Canada Pason Systems Corp Full time**The Role**: **The Team**: The technical solutions team is the first point of contact our customers will call upon when something goes wrong with our products. The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and...
-
Technical Support Analyst
3 weeks ago
Calgary, Canada Kinaxis Full timeJoin to apply for the Technical Support Analyst role at Kinaxis. About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People...
-
Technical Analyst, Desktop Support
2 weeks ago
Calgary, Canada WestJet Full time**Why WestJet**: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. **Join us, this is where your career story takes off.** **Overview** The...
-
Technical Support Analyst
2 weeks ago
Calgary, Canada EXSERSOL INC Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience - ** Work setting**: - Consulting firm - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...
-
IT Technical Support Analyst
7 days ago
Calgary, Canada Accurate Network Services Inc. Full timeAccurate Network Services Inc. is on the hunt for a master-class Service Desk Technical Analyst to join our team of lovable computer nerds. The person who holds this role is the voice at the end of the line providing awesome—not to mention critical—customer support. As the core of the Accurate Service Desk, we count on you to create an incredible...
-
Remote Technical Support Analyst – SaaS
3 weeks ago
Calgary, Canada Kinaxis Full timeA leading supply chain management company is searching for a Technical Support Analyst to provide responsive technical support in a 24/7 environment. Candidates should have a minimum of 3 years of experience in a technical support role, ideally within a SaaS context. This remote position allows applicants from anywhere in Canada, but preference is for those...
-
Technical Support Analyst
2 days ago
Calgary, AB TP X, Canada XFDW Solutions Canada Full timeOverviewWe are seeking a dedicated Technical Support Analyst to join our IT support team. This role involves providing comprehensive technical assistance to end-users, troubleshooting hardware and software issues, and ensuring smooth operation of various IT systems. The ideal candidate will possess strong communication skills, a solid understanding of...
-
Technical Support Analyst
3 weeks ago
Calgary, Canada Kinaxis Full timeTechnical Support Analyst (Supply Chain) Join to apply for the Technical Support Analyst (Supply Chain) role at Kinaxis About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your...
-
Technical Analyst
5 days ago
Calgary, Canada 7-Eleven Distribution Canada Corp. Full time**Position: Technical Analyst** **Location**: Calgary, AB (Hybrid) **Employment Type**: Full-Time **Reports To**: Senior Manager, Information Technology **Job Purpose**: We are seeking an experienced Technical Analyst to join our IT team. In this role, you will be responsible for ensuring optimal performance and security of our technical infrastructure...