Client Representative On-line Reporting and Billing Expertise Agent

Req Id: 424848

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

**Name and description of the hiring department**:
The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers.

The billing client representative is responsible to work the dispute files until complete resolution. The representative must coordinate and work in collaboration with the various internal and external teams to ensure adequate and fast resolution of dispute files.

**Job Duties / Accountabilities**:

- Responsible for opening, treating and resolving disputes for different types of services (IS, Professional Services, Broadband, Voice, Data)
- Analyze billing, customer contracts to determine if errors occurred
- Contact and assist customers with billing issues until fully resolved
- Responsible for involving the various internal teams in order to determine the actions to be taken to resolve the dispute
- Coordinate and lead conference calls with internal and external teams
- Assure that follow-ups on disputes within tight deadlines
- Responsible for escalating disputes when required
- Document the disputes in a clear and concise manner
- Identify root causes of the errors and escalate them to Billing Manager to address them with respective teams to reduce disputes and credits
- Work in collaboration with the billing manager

**Essential Qualifications / Competencies**:

- Excellent knowledge in billing
- Excellent ability to work in a team and in collaboration with different departments
- Excellent leadership and good ability to take decision
- Ability to perform multiple tasks simultaneously with changing priorities and tight deadlines
- Ability to independently resolve errors in processes and achieve efficiency gains
- Excellent sense of organization and analysis
- Attention to detail
- Exceptional time management skills
- Resourcefulness, autonomy, reliability and professionalism
- Good judgment
- Enthusiasm and positive attitude
- Problems solving
- Ability to adapt to changes
- Strong work ethic/discipline and integrity
- Ability to manage stress and deal with ambiguity
- Excellent verbal and written communication skills
- Excellent customer service skills
- Knowledge of English without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

**Preferred Qualifications / Competencies**:

- Good knowledge of Bell products and services for business customers

**Working Conditions**:

- Monday to Friday; normal business hours
- Job Profile: Full time remote

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Union
**Job Status**:Temporary - Part time
**Job Location**:Canada : Ontario : Mississauga || Canada : Quebec : Montreal
**Work Arrangement**: Remote
**Application Deadline**:07/28/2025

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada, QC, Montreal

**Bell, one of**Canada's Top 100 Employers.