Junior Service Desk Technician

2 weeks ago

Newmarket, Canada Southlake Regional Health Centre Full time

Company Bio

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
Reporting to the Coordinator, Service Desk, this is an entry-level position in the Information Technology department. Ideal for someone that has recently graduated from a Computer Program from College/University., or has mínimal (1-2 years) experience in an IT Service Desk environment.

The role involves providing technical support to the end users for the SHINE sites (Southlake Regional Health Centre, Stevenson Memorial Hospital at the present time). It requires utilizing the hospital’s ticketing system to review incidents and service requests to address technical issues that the hospital users are facing, as well as break/fix/deployment of new technologies such as laptops, computers, printers etc. The incumbent will be expected to resolve basic hardware, software, or network problems that get escalated.

**Qualifications**:

- College diploma or University Degree in the field of Computers/Technology
- 0-2 years working experience in the field of IT preferably in a Service Desk environment
- 1-2 years’ experience in customer service and/or technical support environment
- Ability to communicate verbal and written information in a clear, friendly, detailed and informative manner
- Experience with Windows operating systems (7 and 10), Apple devices, tablets etc.
- Basic understanding of domain and its services (DNS, DHCP, GPO, AD etc.)
- Familiarity with MS Office suite (Word, Excel, PowerPoint etc.) as well as Office 365
- Strong interpersonal, analytical and organizational skills
- Ability to work under pressure in a busy Service Desk environment
- Strong work ethic and Team oriented player
- Committed to expanding technical knowledge and skills while growing within the role.
- Excellent attendance record is required
- Ability to multi-task
- Reliable and trustworthy
- Typing skills (40wpm or better)

Closing Statement

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

  • Junior Service Desk Technician

    2 days ago

    Newmarket, Canada Southlake Health Full time

    **Company Bio** - Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...

  • IT Service Desk Analyst

    7 days ago

    Newmarket, Canada Town of Newmarket Full time

    **12 Month Contract** Reporting to the Manager, Infrastructure & Client Services, IT Service Desk Analyst is responsible for providing service desk support to all Town users of technology. Provides technical support, including ,troubleshooting software and hardware issues; replacing and installing new personal computers and related equipment; maintaining...

  • Service Desk Technician

    5 days ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    **Company Bio** - Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...

  • Ict Service Desk Coordinator

    3 days ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    Company Bio Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...

  • Cleaning Technician

    1 week ago

    Newmarket, Ontario, Canada Necessity Cleaning Service Full time

    Job SummaryWe are seeking a dedicated and detail-oriented Cleaning Technician to join our team. The ideal candidate will be responsible for maintaining cleanliness and order in various facilities, ensuring a safe and welcoming environment for all occupants. This role requires a strong commitment to quality service, effective communication skills, and the...

  • Refrigeration Technician

    3 days ago

    Newmarket, Canada HERITAGE SERVICE GROUP CANADA Full time

    25-Sep-2023 to 25-Oct-2023 (PST) Newmarket, ON, CAN 42-55 per hour Hourly Full Time An excellent extended health care benefits package is provided RG HendersonRefrigeration Technician Who we are:RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in...

  • Service Technician

    2 weeks ago

    Newmarket, Canada Garage Supply Contracting Inc. Full time

    Job description **Service Technician** Since 1914, Garage Supply Contracting Inc. has been leading the industry in garage equipment supply, repair, maintenance, engineering & planning. We are a third generation, family-owned business with technicians bringing years of knowledge to facilities across Ontario. We are currently seeking an enthusiastic,...

  • Service Technician

    2 weeks ago

    Newmarket, Canada Garage Supply Contracting Inc. Full time

    Job description **Service Technician** Since 1914, Garage Supply Contracting Inc. has been leading the industry in garage equipment supply, repair, maintenance, engineering & planning. We are a third generation, family-owned business with technicians bringing years of knowledge to facilities across Ontario. We are currently seeking an enthusiastic,...

  • Service Technician

    1 week ago

    Newmarket, Canada Garage Supply Contracting Inc. Full time

    Job description **Service Technician** Since 1914, Garage Supply Contracting Inc. has been leading the industry in garage equipment supply, repair, maintenance, engineering & planning. We are a third generation, family-owned business with technicians bringing years of knowledge to facilities across Ontario. We are currently seeking an enthusiastic,...

  • Cleaning Technician

    2 weeks ago

    Newmarket, Canada Necessity Cleaning Service Full time

    **Job Summary** **Responsibilities** - Perform routine cleaning tasks including sweeping, mopping, vacuuming, dusting, bathrooms and kitchens in commercial and residential settings. - Utilize tools as necessary for cleaning and maintenance tasks. - Provide excellent customer service by addressing client inquiries and concerns promptly and professionally. -...