Barista & Café Supervisor
2 weeks ago
**About Delicia Cafe**:
Delicia Café is a new business in new Westminster. We set out to create a place where friends, family, and strangers could feel good coming together as a community. Delicia Café is well-known with superbly fresh brewed coffee, Daily Freshly baked cakes and pastries, a commitment to local craftsmanship and community, and incomparable service.
We are focused on innovation and improvement and we build our team with our values in mind. Instead of hiring people for a job, we hope to build the right culture and financial sustainability where everyone can enjoy what they are doing and feel like this is their home.
**Overview**
**Responsibilities**:
A café supervisor oversees all aspects of a café's operations. This includes: selling food and drinks, hiring and training staff, and maintaining inventory. The supervisor hires, trains, and oversees the café staff to ensure customers receive the highest level of satisfaction and product quality possible and leads by being a hands-on example at all times.
- Supervise and coordinate daily café operations, including staff management and scheduling.
- Ensure exceptional customer service by training staff on best practices and maintaining high standards of service.
- Oversee inventory management, including ordering supplies and managing stock levels to minimize waste.
- Implement health and safety regulations to ensure compliance with local health codes.
- Manage cash handling procedures, including operating the POS system accurately.
- Develop and maintain relationships with vendors to ensure quality ingredients and supplies are available.
- Assist in menu planning and development, incorporating seasonal offerings and customer feedback.
- Address customer inquiries and complaints promptly to maintain satisfaction levels.
- Collaborate with kitchen staff to ensure timely preparation of food items while maintaining quality standards.
**Requirements**:
- Strong organizational, interpersonal and problem solving skills
- Must have hospitality, retail and sales experience (minimum 3 years)
- Ability to coach and mentor a team
- Must be able to physically complete the job (eg. lift 10lb boxes, stand on feet for long period of time)
- Must be able to work flexible shifts as business demands
- Exceptional leadership skills.
- Exceptional level of communication skills.
- Being Canadian Citizen or Permanent resident is preferred.
- Food Safe Certificate Level 1 is required before starting the job
- Weekend availability (Saturdays & Sundays) 9 a.m. till 7 p.m. is a must.
- Minimum 5 days availability during business hours over 7 days a week is a must.
Join our team as a Café Supervisor where you can showcase your leadership abilities while fostering an enjoyable environment for both staff and customers
**Job Type**: Part-time
Pay: $18.00-$20.00 per hour
Expected hours: 20 - 35 per week
**Benefits**:
- Discounted or free food
- Extended health care
- Flexible schedule
- Store discount
Ability to commute/relocate:
- New Westminster, BC V3M 1A9: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- hospitality, retail, sales & Cafe Supervisor: 3 years (required)
**Language**:
- English (required)
Licence/Certification:
- Food Safe Certificate Level 1 (required)
Work Location: In person
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