Customer Support Expert

**About the Role**

Uber est à la recherche de nouveaux Experts pour assister nos partenaires-chauffeurs à Montréal et continuer à agrandir leur communauté.

Pour pouvoir offrir le meilleur service, nos partenaires-chauffeurs ont besoin du meilleur support Nos centres de partenaires “Greenlight” sont conçus pour former nos futurs partenaires-chauffeurs sur la plateforme Uber. Votre rôle sera de leur présenter le service et de les guider à travers notre processus d’inscription, mais aussi de répondre aux questions de ceux déjà sur la route. Votre objectif sera d’offrir un service à la hauteur des attentes des partenaires-chauffeurs et de vous assurer que leur expérience au centre Greenlight est optimale.

About the Role

We’re looking to grow our support team at our Greenlight location in Montreal. Uber Experts are the face of Uber to thousands of drivers and delivery people, and we’re looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you’ll be expected to share the economic opportunity to new driver-partners, provide exceptional support to existing driver-partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

Please note that the Uber Expert position is an hourly customer support role with a set wage.
- Offrir un service de haute qualité à nos partenaires-chauffeurs
- Guider les nouveaux partenaires chauffeurs à travers la création de leur profil Uber
- Télécharger et approuver avec eux les documents requis sur la plateforme
- Aider à faire connaître Uber et motiver les partenaires-chauffeurs
- Travailler étroitement avec l’équipe des opérations sous la supervision d'un de nos directeurs
- Deliver 5-star, in-person support to drivers and delivery people
- Help drivers sign up and learn about all of the tools they need to be successful on the Uber platform
- Help existing drivers troubleshoot any issues they experience (i.e. a delayed payment)
- Stay on top of new Uber policies, procedures, and programs that affect drivers
- Basic Qualifications
Expérience avec le support client
- Bilingue (français, Anglais)
- Experience in a customer-facing role
- Bilingual (French, English)
Vous avez de l’expérience au niveau de la vente de détail ou du service à la clientèle
- Vous êtes un bon communicateur et avez un bon contact humain
- Vous êtes passionné, très organisé et patient
- Vous avez une passion pour aider et motiver les autres
- Vous êtes capable de résoudre les problèmes rapidement et efficacement
- Si vous ne connaissez pas la réponse, vous êtes proactifs pour trouver une solution
- Vous êtes très motivé et savez travailler en équipe

**What You’ll Need**
- You have some combination of retail, sales, client-facing, and/or customer service experience
- You’re comfortable learning and adapting to new technology
- You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
- You are willing and enthusiastic about selling our product to potential drivers
- You’re a patient teacher and have a passion for empowering others
- You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
- You’re self-motivated and able to operate independently with mínimal oversight

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.