Program Specialist
5 days ago
Get started on an exciting career at Element_
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Program Specialist to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference
Are You:
- A critical thinker
- Someone who is has a consultative approach
As the Program Specialist, you will be responsible for the operations and support of assigned products in the US/Canada Fuel/Svc and Taxable Benefit department.
A Day in the Life- Develop expert knowledge and operational fulfillment of assigned products with the ability to articulate the product purpose, benefits, value, and deliverables.- Offers business and technical support to provide consultation, recommendations or resolutions, and data management for both internal and external clients.- Maintain and execute on day-to-day operational activities.- Maintain client relationships and policy information, including information databases. Investigates gaps and identifies and resolves service issues.- Maintain 3rd party relationships as it relates to the production of materials and data.- Participate in assigned projects, including analysis, testing, product and procedural development, customer training and project implementation working closely with other areas.- Assist in the management of Fuel Fraud in both US and Canada.- Conduct training to internal audiences if training gaps are identified or product clarification are necessary. Trains internal clients on procedures when product enhancements are implemented.
**Requirements**:
- Bachelor’s Degree or equivalent 3-5 years’ related business experience (preferred)- Strong client service skills with a commitment to develop solutions for client needs- Advanced proficiency in Excel and Word required._-
- Strong analytical skills with a high level of aptitude- Strong communication (oral, written and presentation) skills- Demonstrated ability to consult with internal and external clients with an understanding of the critical importance of client satisfaction- Independent decision-making skills and willingness to accept responsibility for actions- Technical skills are a plus; supports products delivered on web-based, mainframe, and other database platforms and processes- Work with peers and coworkers to promote teamwork, flexibility, and collaboration- Ability to express complex, technical concepts effectively, verbally and in writing
What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._
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