Residential Service Administrator

4 days ago

Kingston, Canada CaraCo Group of Companies Full time

Join us at CaraCo Group of Companies, a family-owned successful business that is seeking a dedicated team member like you to join our team At CaraCo, we pride ourselves on ensuring we take care of our team members and clients. We have an exciting opportunity available for a “Residential Service Administrator” to join our team

As a key member of the residential team, the residential service administrator is responsible for providing quality, attentive, and timely service to our purchasers and administration support for construction projects.

**Key Responsibilities**:

- Process Tarion Warranty forms from the Tarion website.
- Handling and resolving customer complaints.
- Assess customer complaints, inquiries, and process service work orders.
- Direct requests and unresolved issues to the Service Coordinator.
- Create and maintain a database of homeowners and record complaints.
- Create, track, and enforce deadlines and actions taken.
- Follow up with each work order and ensure completion.
- Meet with service coordinator bi-weekly to discuss ongoing service log.
- Create spreadsheets and enter data, to track various processes.
- Draft correspondence to homeowners in coordination with the team.
- Customer communication notices i.e., commencement letters; inspection appointments; paving notices.
- Create and submit various documents/forms i.e., hot water tank rental documents, lighting and Bell/Cogeco.
- Ensure contract documents are accurate and complete.
- Prepare folders for pre-delivery inspections.
- Maintain file records (paper and digital) of all customer communication.

**Qualifications**:

- Minimum three years’ experience in a similar position.
- Ability to work as part of a team and be a team player.
- Administration experience preferred.
- Excellent computer skills using Microsoft Office Suite.
- Excellent customer service and problem-solving skills.
- Highly organized
- The ability to work under deadlines and to multitask.
- Excellent verbal and written communication skills.
- Dispute resolution skills.
- Client record management skills.

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- administrative: 3 years (preferred)

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