Field Warranty Area Manager
2 weeks ago
The Field Warranty Area Manager (Contract) works with FCA Canada dealerships to assist with improving service operations and warranty processes. The FWAM is the primary liaison between the manufacturer and the dealers within their assigned area for all warranty concerns. The FWAM is a dealer consultant helping with dealer processes in service operations and customer experience.
**Responsibilities of the position will include**:
Act as the liaison between the manufacturer and retailer for warranty operations
Observe and improve service operations processes
Work with dealer to ensure service, parts, customer service and service lane consistently adhere to Stellantis service operation policies
Troubleshoot and advise on warranty claim processing concerns, identifying areas for improvement
Review warranty receivables to proactively identify any potential concerns
**Provide dealer guidance on**:
Claim and condition structure (data integrity)
Service administration policy clarification
Discuss pre-authorization requirements and processes
Support and provide guidance to DSMs with all warranty operations requirements
Review Fixed First Visit data and Repeat Repair claims
This position will be located in the Greater Toronto Area.
FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.
**Basic Qualifications**:
Minimum three (3) experience in automotive service facility environment, FCA Canada dealership experience strongly preferred
Bachelor's degree
Reside within the region with the ability to travel regularly within the assigned area
Knowledge of warranty procedures and dealer documentation requirements
Thorough working knowledge of vehicle mechanics, recommended servicing methods, available shop equipment, and diagnostic procedures
Competency with Microsoft Office
Ability to analyze financial data (financial statements)
Outstanding oral and verbal communication skills in both languages
Ability to function within a team environment and maintain a respectful working relationship with the dealer body
Industry knowledge
Legally eligible to work in Canada
**Preferred Qualifications**:
Bilingual (English/French) skills are considered a strong asset
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
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