Service Advisor

Are you passionate about Powersports and skilled at providing exceptional customer service? We’re seeking a **Service Advisor** to join our team and act as the vital link between our customers and service technicians. If you thrive in a fast-paced environment and enjoy helping riders get back on the road, trails, or snow, this is the job for you

Full Throttle Power Sports in located in Dartmouth Crossing in a state of the art building serving all of HRM and surrounding areas. We carry the full BRP line up of Can Am ATV & Side by Sides, Can Am Spyder, Origin & Pulse Motorcycles, Ski Doo Snowmobiles and Sea Doo Personal Watercraft.

**Key Responsibilities**:

- **Customer Interaction**: Greet customers warmly and assess their service needs for motorcycles, ATVs, Side by Sides, personal watercraft, snowmobiles, and other Powersports vehicles.
- **Service Coordination**: Schedule service appointments, write repair orders, and communicate customer concerns to the service team clearly and accurately.
- **Recommendations**: Provide expert advice on necessary repairs, maintenance, and accessory installations, ensuring customers understand their options.
- **Communication**: Keep customers informed about the status of their vehicles, estimated costs, and timelines for completion.
- **Upselling**: Promote additional services and maintenance plans that enhance vehicle performance and longevity.
- **Problem Solving**: Address customer questions or concerns promptly and professionally, escalating issues as needed.
- **Record Keeping**: Maintain detailed and accurate records of customer interactions, repair orders, and service histories.
- **Teamwork**: Collaborate closely with technicians, parts specialists, and sales staff to ensure a seamless customer experience.

**What We’re Looking For**:

- **Powersports Enthusiast**: Knowledge of and enthusiasm for motorcycles, ATVs, Side by Sides, Snowmobiles, Personal Watercraft and other Powersports vehicles.
- **Customer-Focused**: Strong interpersonal and communication skills with a focus on delivering outstanding service.
- **Service Experience**: Prior experience in a service advisor role, preferably in Powersports, automotive, or related industries, is a plus.
- **Organized and Detail-Oriented**: Ability to manage multiple service requests efficiently while maintaining accuracy.
- **Problem-Solver**: A proactive attitude and ability to handle customer concerns with professionalism.
- **Team Player**: A collaborative spirit and willingness to assist in other areas when needed.

**What We Offer**:

- Competitive salary with performance-based incentives.
- Employee discounts on Powersports products, gear, and services.
- Opportunities for professional growth in an exciting and dynamic industry.
- Comprehensive training to help you succeed and grow in your role.
- A supportive, team-oriented work environment where your passion for Powersports is valued.

**Ready to help customers keep their rides in top shape? Join us and be a part of the thrilling Powersports industry**

Pay: $48,683.00-$51,405.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- What experience do you have with the powersports industry? Do you ride? Are you an enthusiast? Do you want to become one?

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2025-08-11