Salesforce Administrator

3 days ago

Mississauga, Canada Open Text Corporation Full time

**Salesforce Administrator**:

- Req id: 32843- Mississauga, ON, CA Richmond Hill, ON, CA Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**:
This position involves being part of a dynamic team environment responsible for troubleshooting and supporting software solutions in Salesforce to meet business requirements in the areas of Sales, Marketing, Customer Support, and Services.

**You Are Great At**:

- Work with internal customers to identify business process and system issues and potential enhancements
- Manage security, users, roles, profiles, groups, queues, and other setup options
- Regularly perform database de-duping and cleanup procedures
- Manage processes to promote system changes into production upon completion of appropriate change management and org readiness activities
- Work with internal stakeholders to ensure that the configuration effectively supports business requirements
- Respond to daily production tickets in a timely manner

**What It Takes**:

- BS degree in Computer Science or a related field
- Salesforce Admin certification
- Excellent customer service skills with strong written, verbal and listening communication skills
- Proficiency in utilizing Microsoft Office Word and Excel
- Strong analysis and decision-making abilities, including problem-solving
- Strong sense of ownership and desire/ability to exceed expectations
- Ability to manage multiple projects and work on tight deadlines
- Ability to understand and act in accordance with the corporate and team mission, values and principles
- Working knowledge of ITIL/ITSM software packages
- Excellent written and oral communication skills
- The ability to work independently and as part of a team

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