Call Center Agent

4 days ago

Regina, Canada Wes Info Tech Inc Full time

We are a rapidly growing IT company providing innovative solutions across various industries. We are looking for a motivated and driven **Call Center Agent** to help us deliver exceptional service to our clients regarding our products and services. If you enjoy helping people and want to be part of a team of professionals where your skills and initiative are valued, we want to hear from you

**Responsibilities**:

- Handle incoming and outgoing calls, as well as online queries from clients.
- Provide advice and guidance to clients on using company products and services, solving both technical and non-technical issues.
- Resolve client inquiries promptly, offering accurate and up-to-date information.
- Input data into the CRM system and maintain accurate records and databases.
- Collaborate with the technical team to resolve more complex client issues.
- Participate in gathering client feedback to improve service quality.
- Keep records of client interactions and issues for reporting purposes.

**What We Expect from You**:

- Experience in a call center or customer service role (IT sector experience is preferred).
- Excellent communication skills and the ability to actively listen.
- Ability to handle objections and resolve complex client situations effectively.
- Proficiency in English (additional languages are a plus).
- Familiarity with CRM systems and other basic IT tools.
- Willingness to learn and develop skills in the tech field.
- Ability to work both independently and as part of a team.

**Why Work With Us**:

- **Competitive salary** with a bonus system based on performance.
- **Flexible working conditions**: remote or office-based work depending on your preference and availability.
- **Career growth opportunities**: we support employee development and offer advancement within the company.
- **Training**: we provide training on new technologies and company products so you can offer the best service to our clients.
- **Supportive and friendly team**: work in a motivated, collaborative environment.
- **Modern tools**: we equip you with the necessary tools and software to perform your job efficiently.

**Join Our Team If You Want To**:

- Work in an innovative IT company that values its employees.
- Have opportunities for personal growth and career advancement.
- Be part of a team that helps clients solve important challenges using cutting-edge technology.

**Job Types**: Full-time, Part-time

Pay: $21.55-$22.80 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Language**:

- English (preferred)

Work Location: In person

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