Call Center Receptionist

2 weeks ago

Regina, Canada Brandt Full time

Join our team at our Regina, SK branch and take on the exciting opportunity to become a valued member of our customer service team We are currently seeking a qualified individual with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers.

Please note that we are seeking someone to fill the evening shift from 4:00pm to 12:00am or 12:00am-8:00am, Monday to Friday. Don't miss out on this exciting opportunity to join our team and take your career to new heights.

**Duties & Responsibilities**
- Responding to **customer inquiries and complaints** in a professional and courteous manner, resolving issues promptly and effectively.
- **Record and maintain** accurate customer information
- Represent the organization positively and professionally as a front-line worker.
- Manage **inbound/outbound mail** and maintain confidentiality and security.
- Maintain a tidy and welcoming reception area.
- Manage inventory levels of office supplies, ensuring cost-effectiveness.
- Take **ownership of customer issues**.
- Demonstrate adaptability and flexibility by performing additional duties as required.

**Required Skills**:

- Strong organizational skills are required, with the ability to manage multiple tasks and projects effectively.
- Must have working knowledge of Microsoft Office
- Demonstrates superior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levels.
- Strong communication skills to convey information clearly and concisely with the organization's executive team and colleagues.

Required Experience

Having prior experience operating a multi-line switchboard is advantageous. A high school diploma or GED, or an equivalent combination of education and experience, is required. Preferably, 2-4 years experience in a call center is preferred.

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